Pueblo West Metropolitan District, CO, to Offer Residents Mobile Access to Civic Services with Accela CRM

Accela, the leading provider of cloud-based productivity and civic engagement software solutions, announced today that Pueblo West Metropolitan District, CO, has selected Accela Citizen Relationship Management (CRM) on the Accela Civic Platform to foster better two-way communication between the District and its residents. Pueblo West will implement Accela CRM to more efficiently resolve citizen requests, manage workflow for agency staff and provide on-the-go access to services via a configurable mobile application. Through the portal, residents will be able to submit requests 24/, get information about services and stay connected with updates through their smartphone.

“Accela’s solution provides a unified agency portal to track, address and resolve issues quickly,” said Daryl Blowes, GM/EVP Engagement Solutions for Accela. “With the implementation of Accela CRM, Pueblo West Metropolitan District will be able to better prioritize issues and allocate resources, and then also be able to offer increased transparency on project status to residents. This modern manner of 2-way communication will also work to significantly reduce operating costs and provide overall improved community engagement and satisfaction.”

About Pueblo West Metropolitan District, Colorado
Pueblo West Metropolitan District is a census-designated place (CDP) in Pueblo County, Colorado. In 1969 Pueblo West became a quasi-municipal subdivision, created as a community for 60,000 people and designed to combine country living with a light industrial economy and abundance of recreation opportunities. Today, it boasts a population of around 29,637.