Charles Town, West Virginia, to Simplify Community Engagement, Offer Mobile Access to Services with Accela CRM

Accela, the leading provider of cloud-based productivity and civic engagement software solutions, announced today that Charles Town, West Virginia, has selected Accela Citizen Relationship Management (CRM) on the Accela Civic Platform to foster a more connected and engaged community, facilitate service requests and provide mobile access to city services. Through Accela’s agile solution, the City will be able to streamline request assignments through improved workflows and host all requests in one convenient place. In addition, the City will be able to engage with residents in a two-way conversation using the official mobile app and website, allowing interaction with information when and where it is convenient for citizens.

“Accela’s digital communications system will allow the City of Charles Town to resolve issues with workflows and transform the way they interact with and manage citizen requests,” said Daryl Blowes, GM/SVP of Engagement Products for Accela. “Reports received through Accela CRM will provide staff with actionable insights to define priorities and make decisions, drastically improving the City’s ability to provide efficient services to residents.”

About the City of Charles Town, West Virigina
Surrounded by the rolling hills of the Blue Ridge Mountains, the City of Charles Town is located just inside the Eastern Gateway of West Virginia. Within an hour's drive of the greater Balitmore/ Washington D.C. Metropolitan area, Charles Town is home to 5,259 residents.