Accela CRM News Brief

Hanford, California, to Offer Residents Mobile Access to Civic Services with Accela CRM

Accela, the leading provider of cloud-based productivity and civic engagement software solutions, announced today that Hanford, California has selected Accela Citizen Relationship Management (CRM) on the Civic Platform to enhance two-way conversations and establish better communication between the City and its citizens. With an easily accessible portal, Hanford residents will have 24-hour access to a branded mobile app and website where they can submit requests, receive updates and access city information.

“By implementing Accela’s CRM solution, Hanford will be able to streamline service request management, resulting in a more efficient process of submittal, reporting and tracking for citizens and staff,” said Daryl Blowes, Accela SVP/GM of Engagement Products. “Not only will Accela’s cloud-based solution increase Hanford’s staff efficiency by providing one central location to collaborate across departments, but it will also allow citizens to interact when and where it is convenient to them, ultimately boosting overall engagement.”

About Hanford, California
Hanford is located in the south central San Joaquin Valley and is the county seat of Kings County, California. It was incorporated in 1891 and has grown to become an important commercial and cultural center of the area. The County boasts a population of approximately 54,686.