Concord, California Launches Accela Civic Hero for Citizen Service Requests

Simple Mobile App Lets Concord Citizens Report and Track Non-Emergency Community Issues; Improves Engagement with Government

SAN RAMON, Calif. – October 28, 2014 – Accela, the leading provider of civic engagement solutions for government agencies, and Concord, California announced today the availability of the Accela Civic Hero app. With the launch of , citizens will have an easy way to report community issues such as graffiti, potholes or damaged public property to the local government. By simply selecting the type of issue being reported and snapping a quick photo or adding a comment, the app will send the report directly to the appropriate government agency and track the status. Citizens can also review and comment on issues reported by others in the community.

Concord is the largest city in Contra Costa County and boasts a dynamic, high-rise business core, regional shopping centers and a vibrant, entertainment-driven downtown, which have created a strong, sustainable economy. With a population of over 124,000 and covering over 31 square miles, Concord provides ready access to San Francisco, Napa Valley, Silicon Valley and Sacramento.

“Citizen engagement and transparency are key pillars to Concord’s success,” said Mayor Tim Grayson. “With the launch of Concord Civic Hero, our agency is hoping to enable citizens to easily report and track non-emergency issues right from their mobile device, without ever having to make a phone call or step into a government office. This app will empower our citizens to easily participate in government and in keeping Concord beautiful.”

Today, the following request types can be submitted via Concord Civic Hero: Pothole, Street Light, Graffiti, Animal Nuisance, Abandoned Vehicle, Trash Removal, Tree Maintenance, Tall Grass and Weeds, Leaking Fire Hydrant, Junk on Property, Illegal Sign, Vacant Building, Working without Permit, Illegal Occupancy, Street Flooding, Fence Dispute, and Sub-standard Property.

“We believe citizens should be able to collaborate with government officials to make their neighborhoods better places to live and work. Innovations like Civic Hero enable us to help build better government agencies by fostering two-way dialogue between citizens and the government officials serving them,” said Maury Blackman, Accela CEO and President. “We are excited to launch Civic Hero with the City of Concord. Now citizens can report and track problems immediately on their phones and actively engage with others to help build a better community.” 

The Concord Civic Hero app is available for iPhone and Android mobile devices and can be accessed from the Accela App Store. For more information, visit the Accela App Store or email us at This email address is being protected from spambots. You need JavaScript enabled to view it..