COMPANY HEADQUARTERS

2633 Camino Ramon, Suite 500
San Ramon, CA 94583
Ph: (925)659-3200
Ph: (888)722-2352
Fax: (925)659-3201

CUSTOMER SUPPORT

For customer support and community inquiries, please contact Customer Support directly.
Monday – Friday:
4:00 a.m. – 6:00 p.m. PT
Ph: (888)722-2352, ext. 5
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

For our Middle East and Africa customers, please contact MEA Customer Support.
Sunday – Thursday:
8:00 a.m. – 5:00 p.m. GST
Ph: (+971) 4-434-2194
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Recreation & Resource Management
Support: (703)994-4194

RFI/RFP SUBMISSIONS

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

WORLDWIDE OFFICES

Boston, MA
Draper, UT
Dubai, United Arab Emirates
Dublin, Ireland
Melbourne, Australia
Portland, OR
Ronkonkoma, NY
Wellington, NZ
Williamsville, NY

Sales Inquiries
 

Contact Us
(800) 995-8696

 


 

Value Added Reseller Partners

Reseller partners provide government agencies with additional channels to procure and deploy Accela solutions. For more information, click the links below to contact the partner directly.


360 Business Connectivity

360 Business Connectivity
360 Business Connectivity is a specialized company in installing Technologies and Methods for Citizen & Customer Engagement Management. Its solutions deliver 360 degrees connectivity within the Government Agencies and its Citizens or in the case of Private Industry Sectors within its brand, products or services and their customer base. The hallmarks of service from 360 Business Connectivity are based on Partnership, Passion, Creativity and Innovation to challenge the "status quo".


ARC

ARC
ARC provides a full range of solutions, services and staffing to solve our customers’ IT needs. ARC uses a consultative approach to understand our client’s objectives, issues and goals; and then continues to be a partner by providing project management assistance after the sale. We provide complete technology solutions to boost the productivity of your employees in the field and give your business the security and management you need for all of your mobile devices. With our deep manufacturer relationships and extensive industry knowledge, we have the in-house technical expertise and a proven service management methodology to over see any project implementation.


Avocette

Avocette
Since 1977, Avocette (formerly known as TP Systems) has earned our clients’ trust by helping them improve their performance through the implementation of innovative and cost-effective software solutions, providing long term application management support and the delivery of strategic consulting services. Avocette serves clients across Canada and the US by consistently delivering outstanding results in a pragmatic, down-to-earth manner. With a focus on public sector clients, our award winning services team provides a broad range of services in support of the Accela suite of software. Avocette’s Service+TM provides enhanced long term after implementation support to help you maximize your Accela investment. As a systems integrator we support the integration of the Accela suite with a wide range of technologies to enhance agency efficiency and effectiveness. Avocette is both a Value Added Reseller and a Service Partner with Accela.

Byrne Software

Byrne Software Technologies, Inc.
As your proven civic-focused industry solution provider for over 30 years, Byrne Software Technologies, Inc. offers superior service before, during, and after the project is complete. Based in the Midwest, Byrne Software backs your high-quality solutions with competitive rates. Our Accela bronze certified implementation specialists, certified project managers, as well as highly specialized skilled staff in configuration, scripting, development, and training will ensure a successful Accela implementation that will be on time and on budget. As Byrne Software as your partner, your goals are ours. Our commitment to our customer-focused approach is essential to providing excellent service during every phase of the project. Our experience and commitment to total client satisfaction has made us a preferred partner. Learn how Byrne Software can enhance your Accela experience today. Contact This email address is being protected from spambots. You need JavaScript enabled to view it. for more information.

Carahsoft Technology Corp.
Carahsoft Technology Corp. is the trusted Government IT solutions provider, supporting an ecosystem of manufacturers, value-added resellers, system integrators, and consulting partners committed to helping government agencies select and implement the best solution at the best value. Visit us at www.carahsoft.com.

Razavi logo

Razavi Application Developers, Inc.
Razavi Application Developers, Inc. has been providing IT services to local, state, and federal government agencies since 1997. We have been a trusted Accela business partner since 2006. We support Accela as a strategic implementation partner, value added reseller, and developer, and have teamed with Accela in joint marketing, RFP responses, and product demonstration efforts. Our services include: program and project management, system design and architecture, installation and upgrade, business analysis and requirements gathering, configuration and scripting, data conversion, interface development, training, quality assurance, reports development, and post implementation support. Razavi is a nationally certified WBE, SBA- EDWOSB, and is on the GSA schedule 70.

RedMark Technologies
RedMark is a technology services company providing systems integration, software implementation, and consulting services to clients in the financial, healthcare, and government industries. With a local and an international presence, RedMark acts as the professional services arm of its clients in the management, deployment and maintenance of technology solutions in the US and overseas.

Sidwell logo

The Sidwell Company
Sidwell is a national industry leader of GIS solutions and services and has been working with local governments for over 90 years.  As an Accela Bronze Partner and an Esri Gold Partner, Sidwell possesses the unique skillset to combine these two powerful technologies to provide our customers with highly integrated and functional solutions.

TechGlobal, Inc.

TechGlobal, Inc.
TechGlobal focuses on successful implementation of the Accela software platform for Government at all levels, including Federal. We have been doing so since 2006. TechGlobal personnel come from the laboratories where the core Accela technology was developed and possess Accela expertise that is simply unmatched. As an Accela Business Partner, we routinely take on the most difficult projects. From requirements analysis through design, implementation, and support, our dedicated team is here to assist you every step of the way. Our unique methodology, called Q-Sigma EIM, is a streamlined approach to the Accela implementation method that results in a faster, more reliable solution on time, under budget, and within specification. TechGlobal is a US Small Business Administration (SBA) certified small, woman and minority owned business. We hold GSA Schedule 70, GSA 8(a) STARS II contracts, U.S. Navy Seaport-e, Federal Aviation Administration (FAA) eFAST, Maryland CATS +, and MassIT contract vehicles.

Visionary Integration Professionals
A strategic approach to accelerate results. Visionary Integration Professionals (VIP) offers an Agile Scrum Accela Implementation Methodology as an alternative to the traditional waterfall approach allowing for increased flexibility and faster results. VIP provides an effective path to achieving targeted outcomes by delivering public sector specialization, a dedicated team of Accela Certified Professionals, and proven methods. VIP is an industry-leading professional services company that resells Accela software and provides a broad range of management consulting, system integration, and technology deployment solutions. VIP brings expertise in how to deploy mission-critical Accela software solutions that align people, processes, and technology to accelerate strategic change and to deliver business results in partnership with its clients. Contact This email address is being protected from spambots. You need JavaScript enabled to view it. for more information.

zedIT Solutions Inc.
zedIT Solutions Inc. (zedIT) is a professional services firm that has been developing leading edge IT solutions for clientele worldwide since 1992. With a knowledge base of over 250+ IT professionals housed in offices across North and South America, zedIT’s team consists of multidisciplinary IT consultants who bring with them industry best practices across public and private sectors. zedIT relies on its extensive IT Delivery experience to utilize a practical on-boarding process for Accela implementations. The zedIT on-boarding process helps ensure projects are completed on time and within budget, while maintaining focus on end-user & agency acceptance & adoption throughout the implementation lifecycle. zedIT’s services in government agencies include licensing program development & implementations, land management program development & implementations, citizen access development, historical data conversions, and application development.

 

Partners

Work With the Best: The Accela Partner Program

Our mission is simple: offer our customers the most complete and flexible platform for government. But we can’t do it alone. We work with an ecosystem of innovative companies to help implement our platform and enhance your experience. Our robust partner program helps you market, sell and deliver solutions that connect government and citizens. Learn more about our partners ›

WHO WE ARE

Accela provides civic engagement software solutions and mobile apps for more than 2,200 local, state and federal government agencies worldwide.
 

WHAT WE DO

With an open, cloud-based platform, we enable our partners to deliver software solutions as well as web, social and mobile applications designed to make doing business with government simple.
 

WHY PARTNER WITH US

Accela is committed to helping our partners grow profitable businesses. Our program helps accelerate revenue with training, marketing, networking opportunities, sales tools and more.
 

     
Grey Horizontal Rule

The Accela Partner Program supplies customers with predictable and stable partner resources. We are committed to supporting the program’s core customer-centric principles:

Opportunity - Work with domain experts that specialize in the Accela Civic Platform 

Commitment - Ongoing support of partners maintaining an Accela Practice (Methodology, Tools, Training)

Vision - Leverage the most complete, robust and flexible software platform experience while working with our partner ecosystem of innovative companies

Support - Partner support for those marketing, selling and delivering solutions that connect government to their citizens

The Accela Partner Network

The Accela Partner Network is a community of companies with a wealth of enterprise and technology-management experience to offer the public sector. There are over 28,000 city, county, state, and federal government agencies in the United States alone that aim to “do more with less” in these economically challenging times. The Partner Network capitalizes on the growth of public-sector demand and Accela’s well-established position in the government automation market to provide the best services and solutions in the industry.

For Partners

Partner with a Leader

The Accela Partner Network will support you to grow your business to the next level. Accela will provide you with training and certifications, sales and technical toolkits, marketing visibility and the ability to increase your knowledge and customer opportunity base. We give you all that you need to succeed.

Partner Types

Accela Partners consist of Value Added Resellers, Services, Technology Alliance, and Systems Integrator partners that are dedicated to providing best-of-breed solutions for the public sector. There are membership requirements for each partner type, as well as associated benefits.

Interested in becoming a partner? Apply now.
Already a partner? Click here to access the Partner Portal.

 

Partner Directory

Accela partners consist of Value Added Resellers (VARS), Certified Services and Technology Alliance partners dedicated to providing best-of-breed solutions for the public sector. There are membership requirements for each partner type, as well as associated benefits.


 
Value Added Resellers Value Added Resellers (VARS) provide government agencies with additional channels to procure and deploy Accela solutions.
View directory of Value Added Resellers ›
dotted line
Certified Services
Partners
Certified Services Partners specialize in providing diverse types of implementation services to government agencies including consulting, solution scoping, configuration, integrations, data migration and administration, education and training.
View directory of Certified Services Partners ›
dotted line
Technology Alliance Partners Technology Alliance Partners provide technology that complements Accela software solutions or hardware such as application servers, desktops, laptops, handhelds, and printers.
View directory of Technology Alliance Partners ›

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Technology Alliance Partners

Technology Alliance partners consist of two types: those who offer complementary technology to Accela software solutions, as well as ones who provide today’s leading hardware technologies including application servers, desktops, laptops, handhelds, and printers. For more information, click the links below to contact the partner directly.

Adobe
We help our customers create, deliver, and optimize compelling content and applications — improving the impact of their communications, enhancing their brands and productivity, and ultimately bringing them greater business success. Together, we're turning ordinary interactions into more valuable digital experiences every day, across media and devices, anywhere, anytime.

Bentley Systems
Bentley Systems is the global leader dedicated to providing architects, engineers, geospatial professionals, constructors, and owner-operators with comprehensive software solutions for advancing the design, construction, and operations of infrastructure. Bentley users leverage information mobility across disciplines and throughout the infrastructure lifecycle to deliver better-performing projects and assets. Bentley solutions encompass MicroStation applications for information modeling, ProjectWise collaboration services to deliver integrated projects, and AssetWise operations services to achieve intelligent infrastructure – complemented by worldwide professional services and comprehensive managed services. For Accela clients, Bentley provides Asset lifecycle Information Management solutions that integrate with Accela Automation allowing for comprehensive solution for Electronic Plan Review, Document and Records Management and Engineering Information Management.

Bluefin Payment Systems

Bluefin Payment Systems
Bluefin Payment Systems is the leading provider of secure payment technology for retailers, enterprises and small to medium-sized businesses worldwide. Bluefin specializes in PCI-validated Point-to-Point Encryption (P2PE) integrated and stand-alone solutions for retail, mobile, call center and kiosk/unattended environments, and secure Ecommerce technologies including transparent redirect and tokenization. Bluefin is a Participating Organization (PO) of the PCI Security Standards Council (SSC) and is headquartered in Atlanta, with offices in New York, Chicago, Tulsa and Waterford, Ireland.

Brother Mobile Solutions

Brother Mobile Solutions
Brother Mobile Solutions (Brother) offers a better range of mobile printing solutions to field service professionals for reliable full-page printing from tablets or handhelds practically anywhere. Compact PocketJet® full-page thermal printers can wirelessly and reliably print full-page documents quickly for service contracts/agreements, confirmations of work performed, service slips/ invoices, detailed inspection and repair instructions, and more.

DocuSign

DocuSign
DocuSign is the fastest, most secure way to make every decision and approval digital. Over 100,000 customers use DocuSign to prepare, execute, and manage fully digital, secure, and legally binding agreements. Governments choose DocuSign to accelerate their digital transformation because we deliver best-in-class Choice, Trust, and Experience. All government agencies have started their digital journeys. Only with DocuSign can you truly make your agency digital from end-to-end and reap the benefits of that journey.

e-PlanSoft
e-PlanSoft provides comprehensive electronic plan check software for government municipalities looking to reduce plan review turnaround times and the high costs associated with paper plans. Designed with input from industry professionals, our web-based applications integrate seamlessly to permit and public portal software. Easy to learn – and easy to use and now integrated with Citizen Access and the Accela Civic Platform.

Esri logo

Esri
Esri is an exciting company doing important work. Our technology enables organizations to create responsible and sustainable solutions to problems at local and global scales. At Esri, we believe that geography is at the heart of a more resilient and sustainable future. Governments, industry leaders, academics, and nongovernmental organizations (NGOs) trust us to connect them with the analytic knowledge they need to make these critical decisions that shape the planet. Our software helps organizations improve accuracy, quality, save labor, time and money. Learn more ›


Executime Software logo

 

Executime Software
ExecuTime Software, an innovator in workforce management solutions, specializes in helping organizations electronically collect and track workforce data to save time and money as well as streamline the payroll process by interfacing directly with payroll and HR applications.

Infrastructure Technologies (ITPipes) 
Infrastructure Technologies (I.T.) is a multi-faceted company with years of successful experience servicing America’s most demanding clients in the water and wastewater industries.  Our premier software, ITpipes, enables clients to effectively collect, analyze and manage asset inspection data. ITpipes software allows for quick and efficient integration of asset inspection data into a single, configurable, easy to use, flexible system. We configure our core software to meet the exact needs of every client and specific job. ITpipes is commonly used for manhole, culvert, lateral, sewer line, storm line, tunnel, and other underground asset inspections. 

Izenda logo

Izenda
Izenda is the market leader in Embedded Business Intelligence for business applications built on the Microsoft platform. The privately held Atlanta-based software company has delivered ad-hoc reporting, real-time dashboards and data virtualization to over one million users by embedding into over one thousand applications. Founded in 2002, the company applies agile software principles and HTML5 technology to give organizations better insight into their data.

Laserfiche
Laserfiche is a leading global provider of enterprise content management software empowering organizations to take control of information and business processes. With intuitive on-premises and cloud solutions for document management and process automation, Laserfiche improves productivity, efficiency and strategic decision-making for organizations looking to transform into a digital workplace. For more than three decades, Laserfiche has fostered an active user community that shares ideas and inspires solutions. Integrated together, Accela and Laserfiche deliver cost-effective critical public services such as automated contract management, FOIA requests, Permitting Records Management, Accounts Payable automation and human resources Records Management.

Microsoft SQLServer 2012

Microsoft
Across the public sector market, Microsoft technologies serve as a foundation for affordable applications and programs that assist organizations in solving existing problems while also providing a framework that anticipates tomorrow’s demands. By leveraging powerful data visualization capabilities, organizations like yours can use Bing Maps as a foundation for building effective mapping solutions that can boost situational awareness, help improve data management, analysis, and overall organizational communications, and improve citizen and customer connections to your data.

Motion Computing logo

Motion Computing
Motion Computing® is a leading global provider of tablet PCs and supporting mobility solutions for vertical markets, including healthcare, field service, construction and retail. Rugged, lightweight and highly mobile, Motion Tablet PCs are powerfully equipped and packed with integrated features, maximizing productivity by providing mobile professionals with real-time computing at the point of service. Motion’s innovative products, services and solutions improve efficiency, accuracy and overall performance while saving time and reducing costs.

OpenGov Logo

OpenGov Inc.
OpenGov is setting a new standard for how governments analyze, share, and compare financial data. Founded in 2012 with headquarters in Silicon Valley, OpenGov is the market leader in cloud-based financial transparency for state and local governments. The OpenGov financial analysis platform transforms budget data into intuitive, interactive reports that make it easy to see how taxpayer money is collected and spent. With OpenGov technology, governments collaborate more effectively through their budgeting process, make smarter data-driven decisions and build trust through greater transparency. The company currently serves more than 275 governments across 37 states including Minneapolis, New Haven, Addison, TX, and Orange County.

Oracle
Oracle provides the world’s most complete, open, and integrated business software and hardware systems, with more than 370,000 customers—including 100 of the Fortune 100—representing a variety of sizes and industries in more than 145 countries around the globe. Oracle's product strategy provides flexibility and choice to our customers across their IT infrastructure. Now, with Sun server, storage, operating-system, and virtualization technology, Oracle is the only vendor able to offer a complete technology stack in which every layer is integrated to work together as a single system.

Woolpert logo

Panasonic
Panasonic offers a full line of mobile PCs that deliver superior reliability and durability to Local Government Customers. These computers can withstand the harsh environments that are often faced by busy Government workforces, including building inspectors, property assessors, public works employees and environmental inspectors. Reliable, rugged and wireless, legendary Panasonic Toughbook® laptops are total computing solutions—allowing mobile government professionals to maximize productivity no matter where their jobs may take them.

Selectron logo

Selectron Technologies
For over 25 years, Selectron Technologies has been partnering with state and local agencies to provide interactive solutions that solve their unique business challenges, including over 100 Accela customers. Selectron’s innovative IVR, web, mobile, outbound, and SelecTXT (interactive text messaging) solutions allow agencies to streamline processes while improving services to their citizens.