2633 Camino Ramon, Suite 500
San Ramon, CA 94583
Ph: (925)659-3200
Ph: (888)722-2352
Fax: (925)659-3201


For customer support and community inquiries, please contact Customer Support directly.
Monday – Friday:
4:00 a.m. – 6:00 p.m. PT
Ph: (888)722-2352, ext. 5
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

For our Middle East and Africa customers, please contact MEA Customer Support.
Sunday – Thursday:
8:00 a.m. – 5:00 p.m. GST
Ph: (+971) 4-434-2194
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Recreation & Resource Management
Support: (703)994-4194


Email: This email address is being protected from spambots. You need JavaScript enabled to view it.


Boston, MA
Draper, UT
Dubai, United Arab Emirates
Dublin, Ireland
Melbourne, Australia
Portland, OR
Ronkonkoma, NY
Wellington, NZ
Williamsville, NY

Sales Inquiries

Contact Us
(800) 995-8696



Request For Proposals Wizard: Simplify your government RFP process

Selecting software takes time and due diligence. We want to help make it easier by providing a useful government RFP tool. Our simple RFP Wizard creates a customized RFP for your agency’s specific needs for the following two solutions:

  • Land Management
  • Licensing and Case Management
  • Asset Management

To complete the software RFP template, please have the following information available:

  • Procurement/main contact person(s)
  • Key dates, including RFP release date, pre-proposal vendor meeting data, question due date, proposal due date, demo date and project go-live date
  • Legacy system name (if applicable)

Basic contact information fields are mandatory, and the rest are optional. Optional fields left blank can be revisited and edited in the final RFP document. You have 20 minutes to complete each page, after which information will be lost and you will be returned to the main welcome page.

When you reach the RFP information summary page at the end, simply click the “Generate” button in the lower right corner. The main RFP document (Microsoft Word) and the Functional Requirements matrix (Microsoft Excel) will automatically download to your local drive.

Click to begin

Brochures - Solutions

Agenda and Minutes
Manage your public meeting process with a cloud-based solution that improves staff productivity and offers citizens a view into what’s happening in their community. Download ›
Alcohol Licensing
Manage the licensing and relationships involved in the production, distribution and sales of alcoholic beverages. Download ›
Asset Management
Manage the lifecycle of your infrastructure to get the maximum value out of your assets with Accela Asset Management. Download ›
Asset Management for Stormwater Systems
Manage stormwater systems to prevent flooding and water pollution with an integrated asset management and work order solution. Download ›
Asset Management for Streets
Manage the lifecycle of your infrastructure to get the maximum value out of your assets with Accela Asset Management. Download ›
Asset Management for Wastewater Systems
Manage wastewater assets with an integrated asset management solution to prevent service disruptions and minimize costs. Download ›
Asset Management for Water Distribution Systems
Manage your water distribution system to provide access to clean, safe water for your community. Download ›
Boards and Commissions
Streamline and manage meeting body appointments online, eliminating manual processes. Download ›
Business Licensing
Track and manage regulatory processes involved in business licensing to help businesses open faster. Download ›
Citizen Relationship Management
Give citizens access to government information and services online to foster more connected and engaged communities. Download ›
Citizen’s View
Engage your citizens with visibility into road construction, street activities and events impacting the public right of way. Download ›
Civic Streaming 
Powerful, live video streaming and on-demand viewing of meetings on all devices with DVR functionality. Download ›
Digital Boardroom
Allow meeting organizers to display real-time voting results and meeting content such as maps, slideshows or websites on boardroom display screens. Download ›
Environmental Health
Protect the public’s health by managing your environmental health data and processes in a consolidated platform. Download ›
Land Management
Accela Land Management makes it easy to govern land use and community development activities. Download ›
Licensing & Case Management
Track and manage regulatory licensing activities with the highest level of configurability and flexibility to meet unique governmental requirements. Download ›
Permitting & Inspection
Leverage the power of the Platform and industry standard building permits to automate all your building needs. Download ›
Pet Licensing
Make pet licensing effortless for your community by allowing citizens to register pets online. Download ›
Planning & Zoning
Manage designated land use for growth and redevelopment with Accela’s planning and zoning solutions. Download ›
Recreation and Resource Management
Manage your recreation resources and generate more revenue with Accela Recreation and Resource Management. Download ›
Right of Way Management 
Improve collaboration and coordination between agencies, utilities and citizens with real-time insights into street projects and activities that occur in the public right of way. Download ›




Civic Platform Brochure
Civic Platform Overview
Leading By Example ebook
Civic Heroes ebook
Accela Civic Insight
Accela CivicPay

platform common services

Accela Citizen Access
Accela Electronic Document Review
Accela GIS
Accela Interactive Voice Response
Accela Mobile Office


Accela Agenda and Minutes
Accela Asset Management
Accela Asset Management for Stormwater Systems
Accela Asset Management for Streets
Accela Asset Management for Wastewater Systems
Accela Asset Management for Water Distribution Systems
Accela Alcohol Licensing
Accela Boards and Commissions
Accela Business Licensing
Accela Business Tax
Accela Citizen's View
Accela Civic Streaming
Accela Civic Voice
Accela Citizen Relationship Management Benefits to Smaller Communities
Accela Citizen Relationship Management Call Center Use Case
Accela Citizen Relationship Management Overview
Accela Citizen Relationship Management 3rd-party Integration Overview
Accela Code Enforcement
Accela Digital Boardroom
Accela Environmental Health
Accela Events and Incidents
Accela Finance & Administration
Accela Land Management
ccela Legislative Management
Accela Licensing & Case Management
Accela Building
Accela Planning
Accela Right of Way Management
Accela Right of Way Permitting
Accela Short-term Rental Registration Infographic
Accela Utility Billing
Accela Utility Coordination





A New Way of Governing with the Accela Civic Cloud
Accela Canada Data Centres
Accela U.S. Data Centers
Harnessing the Power of the Cloud eBook


Accela Analytics
Accela Code Officer
Accela Contractor Central

Accela Inspector
Accela Mobile Citizen Access
Accela Software Development Kit
Accela Work Crew


Accela Success Community

open data

What Is Open Data and Why Is It Important?


Brochures - Services

Accela Success Community
Whether documentation, articles, networking or support, Accela Success Community offers agencies everything they need to be successful, in one place. Download ›