2633 Camino Ramon, Suite 500
San Ramon, CA 94583
Ph: (925)659-3200
Ph: (888)722-2352
Fax: (925)659-3201


For customer support and community inquiries, please contact Customer Support directly.
Monday – Friday:
4:00 a.m. – 6:00 p.m. PT
Ph: (888)722-2352, ext. 5
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

For our Middle East and Africa customers, please contact MEA Customer Support.
Sunday – Thursday:
8:00 a.m. – 5:00 p.m. GST
Ph: (+971) 4-434-2194
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Recreation & Resource Management
Support: (703)994-4194


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Sales Inquiries

Contact Us
(800) 995-8696



Tom Nieto
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Vice President Operations/Strategy

Tom Nieto is Accela’s Vice President of Strategy and Operations. He is responsible for global corporate strategy and operations including partnerships, corporate development and international growth strategy. 

Prior to joining Accela, Tom most recently served as the Head of Sales Strategy and Execution at Box where he also held leadership roles in the Go-to-Market and Customer Success areas. Prior to Box he was Project Leader with the Boston Consulting Group (BCG), a Strategy Consulting firm, where he helped clients with growth strategies and scaling operations. 

Tom holds an M.B.A. from Harvard University and B.A. in International Relations from Stanford University.

Heidi Lorenzen
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Vice President Marketing

Heidi Lorenzen is a high-impact global marketing executive with a 25+-year international career. She is passionate about taking fresh approaches to addressing the dramatic shifts in marketing that are placing unprecedented demands—and opportunities—on marketers.

Heidi is known for her ability to see the deeper potential in companies, products and people, then pointing her passion, creativity and strategic thinking to create the absolute highest value from them. She's adept at leading change, repositioning companies, building legendary teams, reaching lofty goals, coaching and mentoring toward high performance, and “pushing the envelope” on creativity and innovation.

Heidi holds a B.A. summa cum laude from Middlebury College (where she also learned to speak Mandarin Chinese) and an MBA in International Management from New York University’s Stern School of Business.

Jonathon Knight
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Jim Burns

Chief Customer Officer

Jonathon Knight
serves as Accela’s Chief Customer Officer, responsible for establishing metrics for customer relationships, managing how products and services are delivered, and helping to define and streamline the Company’s overall operational approach.

He has held a number of executive positions in venture funded and public companies. Previous to Accela, he was the VP of Global Services and Customer Care at Ooyala, a privately-held technology company in the Bay Area, where he oversaw all aspects of post-sales. Prior to that role, he held senior-level customer and services management roles at SaaS and enterprise software firms including, Infinian Technologies, Agile Software and JRG Software, Inc.


Bruce Duner
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Bruce Duner

Chief Financial Officer

Bruce Duner
is Accela’s Chief Financial Officer and has more than 30 years of experience as a Healthcare and Software Operating Executive, with a track record of leadership in creating and transforming business strategy into financial and operational success.

Prior to Accela, he was with Bomgar Corporation, a leading provider in remote support and privileged access security software solutions, where he served as Senior Vice President & Chief Financial Officer. In this capacity, he was a key member of the management team, delivering a 3x return and 104% IRR to investors. Prior to Bomgar, Bruce was Chief Financial Officer of Surgical Information Systems (SIS), a leading provider of surgical and anesthesia software for hospitals and ambulatory surgery centers. Bruce helped lead SIS to a 7-year revenue CAGR of 16% and delivered a 3x return and 75% IRR to investors. Previous to SIS, Bruce served as Senior Vice President and Chief Accounting Officer at Mariner Health Care, and Senior Vice President and Chief Financial Officer for Wonderware.

Bruce is a Certified Public Accountant and holds a Bachelor of Science in Business Administration from San Diego State University.


Ed Daihl
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Ed Daihl

Chief Executive Officer

Ed Daihl brings four decades of government, SaaS and systems integration experience to Accela, and has driven top-line growth and increased margins for public and private equity-backed companies. Most recently, Ed served as Senior Vice President for Epicor, where he managed automotive and retail software solutions spanning 5,000+ clients in 11 international markets.

From 2006 to 2014 Ed served as CEO for Surgical Information Systems (SIS), a leading provider of software solutions for the healthcare industry. At SIS, Ed led the release of numerous new product lines that enabled substantial revenue growth for the company, as well as significant reduction in implementation time and complexity for SIS’ customers. Previously, he also served in various executive positions including President at both CAPS Logistics and BaaN Supply Chain.

Ed holds a Bachelor of Science in Business Administration and Data Processing from the University of Baltimore.