COMPANY HEADQUARTERS

2633 Camino Ramon, Suite 500
San Ramon, CA 94583
Ph: (925)659-3200
Ph: (888)722-2352
Fax: (925)659-3201

CUSTOMER SUPPORT

For customer support and community inquiries, please contact Customer Support directly.
Monday – Friday:
4:00 a.m. – 6:00 p.m. PT
Ph: (888)722-2352, ext. 5
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

For our Middle East and Africa customers, please contact MEA Customer Support.
Sunday – Thursday:
8:00 a.m. – 5:00 p.m. GST
Ph: (+971) 4-434-2194
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Recreation & Resource Management
Support: (703)994-4194

RFI/RFP SUBMISSIONS

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WORLDWIDE OFFICES

Boston, MA
Draper, UT
Dubai, United Arab Emirates
Dublin, Ireland
Melbourne, Australia
Portland, OR
Ronkonkoma, NY
Wellington, NZ
Williamsville, NY

Sales Inquiries
 

Contact Us
(800) 995-8696

 


 

Planning & Zoning

Track and manage plan reviews online and manage designated land use

Traditional planning and zoning processes are dependent on manually moving paper plans between departments, requiring a great deal of time and coordination. Each extra day incurs added costs to a development project, impacting the bottom line.

An efficient planning department can have a significant impact on local and regional economic growth and the development of a healthy community. Accela Land Management for Planning & Zoning provides agencies of all sizes with a simple civic solution to streamline key processes while ensuring compliance with local, state and federal regulation.

Manage the growth of your community and ensure that existing and proposed land use complies with zoning designations, building codes and other laws. Track and manage entitlements, historical and environmental policies, and online plan and departmental reviews to move more quickly from planning through Certificate of Occupancy.

Online Plan and Document Review

With Electronic Document Review, contractors can upload their plans and documentation and track reviews in real time, helping to boost compliance with local regulations and codes. And, you can assign documents to multiple departments for parallel
review, allowing plans to move quickly through the review process.

Electronic Document Review

 

The Accela Civic Platform gives us additional functionality to support document review and GIS capabilities in addition to mobile apps, and is aligned with our commitment to provide transparency and robust online services for our constituents.”

Rene Sedillo -  Technology Manager, Planning and Development
Bernalillo County, New Mexico

 

Key Features

  • Track zone changes, variances and easements and administer zoning, site and building plans to ensure designated land use
  • Manage general plan updates, including notifications for public hearings
  • Manage building activities approved under ministerial review
  • Get to project approval faster by managing and tracking plan reviews online while ensuring regulatory compliance
  • Share data across your agency to use land and asset intelligence to make decisions

Learn more about Accela Land Management.

Watch overview video     Watch Solution Video

Code Enforcement

Create and manage cases in the field

The process of enforcing city codes and ordinances in a timely manner can be challenging for agencies dependent on paper-based or insufficient processes. With Accela, code officers can easily create and manage cases on the go.

Get straight to work by planning the day’s cases and travel routes on a mobile device. Follow-up on cases to verify violations have been corrected. Spot a violation during a proactive sweep? Create a case on the spot. Take pictures, draw and attach sketches, and make notes using speech recognition—and share results with office staff in real time. Not near Wi-Fi? Not a problem. Access the information you need and work offline in remote areas with limited or no connectivity.

With Accela Land Management for Code Enforcement, you can:

  • Create and manage cases on the go using any mobile device
  • Optimize travel routes against your daily job list
  • Easily create cases using your current field location, a specific address or parcel on a map
  • Create and print reports in the field
  • Communicate status updates and violations to citizens
  • Share  real-time results and information with agency

 

Our building inspectors are out there in the field using the Accela Inspector app to close out their inspections, and we have code officers out there handling their cases with the Code Officer app.”

William Flynn -  GISP, Senior IT Specialist
New Braunfels, Texas

Key Features

  • Visualize cases on a map: Scheduling investigations is easy with built-in GIS capabilities and our award-winning integration with Esri ArcGIS. Search for open cases near your location that require verification or further follow-up to maximize your productivity in the field.
     
  • Increase productivity with real-time case management: Create and manage cases on the go using any mobile device. Collect and upload critical data, photos and documents and attach them to a case—without switching devices or going into the office.
     
  • Access information at the click of a button: Quickly view case details and respond to complaints with mobile access to a central database of all activities, people, documents and other information needed to successfully resolve complex code enforcement issues.
     
  • Keep citizens informed with automated notifications: Once you’ve documented and processed a case, immediately send a notice to the offender to correct the issue. Also, send a status update to the individual who originally submitted the complaint, letting citizens know you take their concerns seriously.


Learn more about Accela Land Management.

Watch Overview video     Watch Solution Video

 

Inspections

Empower your field staff with real-time, mobile capabilities

Inspectors have traditionally split their time between planning their work schedules at the office, actually performing inspections and then manually entering results back at the agency. What would it mean for your agency if they could spend 100% of their time in the field?

With Accela Land Management for Inspections, inspectors have everything they need to stay in the field and focus on revenue-generating activities that help your community thrive. Inspectors can:

  • Review a list of inspections for the day on a mobile device and optimally plan their schedules from a map
  • Reference all the information they need—including current plans, historic permits and code details
  • View geospatial information of all land-use, zoning and enforcement data associated with a property via automated maps with Accela’s award-winning Esri ArcGIS integration
  • Create and print reports in the field, include comments and photos, and draw and attach sketches
  • View work information offline with store-and-forward mode for staff with limited or no connectivity in the field
  • Increase productivity by sending real-time results and information back to the agency and the customer

 

It is hard to take a computer inside a jobsite and it’s hard to do an inspection when you are lugging a computer. Our inspectors are able to do a comprehensive inspection, capture pictures and send automatic notifications to the contractors, all in real time.”

Stu Craven -  Senior Applications Analyst
Omaha, Nebraska

 

Key Features

  • Schedule inspections with ease: Assign, schedule and route inspections to the appropriate staff members. Your inspectors can access daily inspection schedules and optimize travel routes against their daily job list using GIS from a mobile device. They can also track the time and mileage associated with each job for reporting purposes.
     
  • Access information at the click of a button: Inspectors can interact with the agency database in real time, reference approved plans on a mobile device instead of carrying them onsite and even create new cases in the field. They can also quickly verify work being done has a permit by searching for recent permit applications.
     
  • Enter real-time inspection results: Staff can result inspections in the field as they work and submit them remotely—no waiting until the end of the day to transcribe handwritten notes into the system. They can include information, pictures and approvals from the same mobile device, eliminating the need to go into the office.
     
  • Keep citizens informed with automated notifications: Accela proactively keeps your customers informed with automated messages throughout the process, minimizing phone calls to your agency. Once an inspection has been completed, an automatic notification is sent to the contractor with final approval and a Certificate of Occupancy.


Learn more about Accela Land Management.

Watch overview video    Watch Solution Video