COMPANY HEADQUARTERS

2633 Camino Ramon, Suite 500
San Ramon, CA 94583
Ph: (925)659-3200
Ph: (888)722-2352
Fax: (925)659-3201

CUSTOMER SUPPORT

For customer support and community inquiries, please contact Customer Support directly.
Monday – Friday:
4:00 a.m. – 6:00 p.m. PT
Ph: (888)722-2352, ext. 5
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

For our Middle East and Africa customers, please contact MEA Customer Support.
Sunday – Thursday:
8:00 a.m. – 5:00 p.m. GST
Ph: (+971) 4-434-2194
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Recreation & Resource Management
Support: (703)994-4194

RFI/RFP SUBMISSIONS

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

WORLDWIDE OFFICES

Boston, MA
Draper, UT
Dubai, United Arab Emirates
Dublin, Ireland
Melbourne, Australia
Portland, OR
Ronkonkoma, NY
Wellington, NZ
Williamsville, NY

Sales Inquiries
 

Contact Us
(800) 995-8696

 


 

Business Licensing

Grow your community by being “open for business”

Accela Business Licensing tracks and manages regulatory processes associated with the registration, licensing and renewal of business entities. By streamlining and automating these processes, you can help businesses open faster, which builds better communities and fosters economic development. Accela meets agency-specific needs with flexible, tailored solutions or through industry best practices for business license types including:

RetailServicePlumbing Contractor
RestaurantHotel/Motel-LodgingProfessional Business
Nightclub/BarVehicle for HireStreet Vendor
WholesalerHome OccupationSpecial Event
ManufacturerGeneral ContractorDog License
AmusementElectrical ContractorGarage/Yard sale
EntertainmentMechanical Contractor 

 

By automating our licensing processes in Accela, we can setup renewals by group and schedule print times. Scripting-wise,
it just happens.”

Trudi Wenger -  Information Specialist
Lenexa, Kansas
 

Key Benefits

  • Increased productivity for agency staff by reducing paperwork, phone inquiries and office foot traffic while speeding up the licensure processes
  • Streamlined agency processes improve complex license application, renewals and the scheduling of inspections for required licensure approval

Key Features

  • Integration with Accela Citizen Access for 24/7 access to self-service capabilities like enabling licensees to submit license renewals and update address information
  • Online access for business entities to submit and review applications and licenses
  • Robust workflow engine allows for multiple workflows to manage and track license and inspection from application to approval
  • Easy-to-use search options to locate data
  • Automated, event-based processes, such as generating email notifications for license renewals
  • Native GIS capabilities to help manage your jurisdiction
  • Access to information via Accela Mobile Office or apps for agency device of choice


Learn more about Accela Licensing and Case Management.

 

 

Professional and Occupational Licensing

Promote business growth while protecting the health, safety and welfare of your citizens

Accela helps professional and occupational regulatory agencies by automating civic business processes and offering online services for licensees and the public. This saves the agency money, increases efficiency, improves customer service and generates revenue. Accela Professional and Occupational Licensing supports the licensure, registration and regulation for a broad array of professions and occupations, including:

AcupuncturistsEngineers
Athletic TrainersGeneral Contractors
BarbersHome Inspectors
Certified Public AccountantsReal Estate Agents
CosmetologistsSecurity Guards


Accela helps agencies of all sizes consolidate licensing and regulatory data into a single database, offering easy, searchable access to critical information. Our licensing solutions support standard agency business processes including application, license and enforcement workflows, renewals and fee collection.

Key Features

  • With the Accela Civic Platform, your agency can move traditional counter services to the web and realize the benefits of providing 24-hour self-service online for the public to apply for permits and licenses, schedule inspections, submit service requests and check the status of these activities
  • Automated workflow enables routing, task lists and alerts
  • Revenue management capability automates fee calculations and collections
  • Advanced reporting and analytics
  • Customizable to meet current processes and future requirements


Learn more about Accela Licensing and Case Management.

 

 

 

 

Recreational

Enable registration for hunting, fishing and sporting licenses online and reduce costly paperwork

With Accela Recreational Licenses, your agency can speed the licensing process and reduce paperwork by offering automated processes for application, licensing, renewal and fee collection. With a flexible solution, agencies of all sizes can offer recreational licensing for various types, including:

Hunting
Fishing
Trapping
Sporting

The online licensing capability is simple to use, enabling sportsmen and women to conduct license transactions wherever and whenever convenient for them. Users simply register online and create a user account. Once activated, citizens can easily complete a transaction, such as purchasing a sporting license, updating information or reporting a harvest.

Key Features

  • Automated workflow with built-in routing and task lists
  • With the Accela Civic Platform, your agency can move traditional counter services to the web and realize the benefits of providing 24-hour self-service online for the public to apply for permits and licenses, schedule inspections, submit service requests and check the status of these activities


Learn more about Accela Licensing and Case Management.

 

 

 

Health Professionals & Facilities

Protect your community and your citizens through licensing automation

Accela Licensing for Health Professionals & Facilities helps your agency by automating key civic processes in conjunction with issuing licenses and certifications, tracking continuing education requirements, investigating complaints and managing enforcement activities.

Accela helps you license, register and certify all types of health professionals and facilities, including:

Emergency medical services
Hospitals and ambulatory surgical facilities
Health and safety-related businesses
Pharmacists
Physicians

Key Features

  • Centralized database including all licensing, inspection, enforcement and compliance activities
  • Automated workflow with routing, task lists and alerts
  • With the Accela Civic Platform, your agency can move traditional counter services to the web and realize the benefits of providing 24-hour self-service online for the public to apply for permits and licenses, schedule inspections, submit service requests and check the status of these activities
  • Ad-hoc reporting and analytics tools for complex regulatory requirements


Learn more about Accela Licensing and Case Management.

 

 

 

Education

Meet unique regulatory requirements and empower educators

Accela enables education agencies to save time and money by automating civic processes and reducing paper-based transactions. Using Accela Education Licensing, your agency can license and regulate various types of educational professionals, including:

Administrators
Counselors and social workers
Substitutes
Special education instructors
Teachers
Teaching assistants and interns

With Accela, your agency can streamline the workflow associated with processing applications and license renewals, tracking continuing education requirements and managing enforcement activities.

Key Features

  • Automated workflow with built-in routing and task lists
  • With the Accela Civic Platform, your agency can move traditional counter services to the web and realize the benefits of providing 24-hour self-service online for the public to apply for permits and licenses, schedule inspections, submit service requests and check the status of these activities
  • Powerful reporting and analytics help you visualize and share your data


Learn more about Accela Licensing and Case Management.