2633 Camino Ramon, Suite 500
San Ramon, CA 94583
Ph: (925)659-3200
Ph: (888)722-2352
Fax: (925)659-3201


For customer support and community inquiries, please contact Customer Support directly.
Monday – Friday:
4:00 a.m. – 6:00 p.m. PT
Ph: (888)722-2352, ext. 5
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

For our Middle East and Africa customers, please contact MEA Customer Support.
Sunday – Thursday:
8:00 a.m. – 5:00 p.m. GST
Ph: (+971) 4-434-2194
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Recreation & Resource Management
Support: (703)994-4194


Email: This email address is being protected from spambots. You need JavaScript enabled to view it.


Boston, MA
Draper, UT
Dubai, United Arab Emirates
Dublin, Ireland
Melbourne, Australia
Portland, OR
Ronkonkoma, NY
Wellington, NZ
Williamsville, NY

Sales Inquiries

Contact Us
(800) 995-8696



Accela/NEHA 2018 AEC Scholarships 

Meet the 2018 Scholarship Recipients!


This year, Accela Environmental Health and the National Environmental Health Association (NEHA) have partnered to award nine scholarships to environmental health professionals eager to attend the NEHA 2018 Annual Educational Conference (AEC) & Exhibition and HUD Healthy Homes Conference. The event takes place June 25–28, 2018 in Anaheim, CA.


Our winners represent some of the brightest and most innovative minds in Environmental Health:

Allen Alexander
Allen Alexander

Director of Environmental Health, Sangamon County Public Health

Jennifer Corrigan
Jennifer Corrigan

Environmental Health Specialist 2, Coconino County Public Health Services District

Chris Ellis
Chris Ellis

Environmental Health Specialist 1, Southwest District Health

Katie Kieffer
Katie Kieffer

Environmental Sanitarian, City of Dubuque Health Services

Bryan Escamilla
Bryan Escamilla

Environmental Health Specialist, Monterey County Environmental Health Bureau

Bonnie Simpson
Bonnie Simpson

Environmental Health Specialist 2, Jackson County Health and Human Services

Emmanuel McCarrell
Emmanuel McCarrell

Environmental Representative, Lead Risk Assessor, St. Louis County Department of Public Health

Ryan Mercado
Ryan Mercado

Environmental Health Specialist/Team Leader, Marion County Health Department

Tinika McIntosh-Amouzouvi
Tinika McIntosh-Amouzouvi

Environmental Health Specialist/ Healthy Homes Specialist, Virginia Department of Health: Richmond City Health District




Citizen Relationship Management


Community engagement, simplified

Accela Citizen Relationship Management is a digital communications system for residents and local governments to facilitate service requests and provides access to city services, fostering more connected and engaged communities. Residents can interact through the smartphone app, and agencies can use our software to resolve requests and
transform operations.

Accela Citizen Relationship Management includes:

  • Branded mobile app and website where residents can submit requests, receive updates and access city information
  • Unified agency portal to track and resolve issues with workflows to get requests to the right departments, quickly
  • Robust Knowledge Base that includes a wiki-based library of answers to residents’ most common questions as a way
    to reduce staff inquiries
  • Reports with actionable insights for staff to use data to define priorities and make decisions that improve
    resident service


Engage with residents in a two-way conversation using your official mobile app and website, allowing them to interact when and where it is convenient to them.


Reduce operating costs and make your staff more efficient with better communication. Communicate directly with other staff users and collaborate across departments in one central location.


Provide citizens with a wiki-based library of answers to common questions to enable them to self-serve.


Streamline request assignments through improved workflows and by hosting all requests in one place. Resolve citizen requests quickly with automated routing and notifications to the correct people.