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Accela Insights

Better government through civic engagement

Offering Complimentary Use of Our Hurricane Damage Assessment Solution

In response to the recent hurricanes in Eastern Texas and Florida, Accela is offering every impacted jurisdiction free access to our Rapid Damage Assessment (RDA) cloud solution to streamline the inspection efforts necessary to get displaced residents back into their homes quickly and safely. The RDA cloud solution includes: Mobile inspections Bulk Inspection record creation and assignments Public-facing portal for reporting of RDA results by address and area Streamlined FEMA relief reporting  Accela was proud to work with the City of New Orleans in a similar relief effort after Hurricane Katrina. The software solution played a significant role in decreasing the timeline of New Orleans’ damage assessment work. If you are a jurisdiction in need of building inspection assistance after Hurricane Harvey or Hurricane Irma, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.. We will work to quickly get your community set up for inspections and help ensure a safe return to the structures t......
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An Update on Accela’s Team in Amman

Special thanks to Mrs. Ruba Khattab - Accela Services Operations Manager, Ms. Odiel Allaf - Accela Services Operations, and Mr. Ziad Yamak Senior Manager - Middle East, for contributing to this update.  This July, we were excited to announce the opening of an Accela Center of Excellence in Amman, Jordan. What started a few years ago as a two-person pilot initiative aimed at expanding our capacity to provide timely and cost effective solutions to Accela’s Middle East customers, has now grown to a team of more than 25 Accela certified configuration consultants fully integrated with Accela’s worldwide operations. Today, the Accela Amman team serves a number projects globally including: World Bank IFC (Integrated Inspection Management System) Project - Jordan Dubai Tourism - UAE Ministry of Finance - Kuwait Abu Dhabi Department of Municipal Affairs San Diego - USA Abu Dhabi Department of Municipal Affairs - UAE In addition to project delivery, the team in Amman also han......
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Conference Roundup: Accela at the NEHA 2017 AEC

Conference Roundup: Accela at the NEHA 2017 AEC
Another fantastic NEHA 2017 AEC is in the bag! The Accela Environmental Health team recently returned from the National Environmental Health Association’s Annual Education Conference in Grand Rapids, Michigan. As in years past, it was again a pleasure to greet familiar faces and see where the environmental health sector is going (and meet the new, bright minds leading the way!). The NEHA AEC is always a busy place – we typically divide our time at the event talking about Accela Environmental Health in the booth, serving as panel moderators, and presenting classes. This year, myself and my colleague Darryl Booth both led sessions, and Darryl was also a panelist in a well-attended session discussing Environmental Health Tracking and Informatics. We had many productive conversations with attendees looking to learn how technology drives environmental health departments to build capacity to be more responsive, customer friendly and productive. Of particular interest this year was......
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Using Accela To Meet Department Needs And Save Money

Guest Blog from City of Pittsfield, Massachusetts Recently our Building Maintenance Department informed us of the upcoming license renewal for their internal work order system for the City of Pittsfield. This system was used to report a building issue to the Building Maintenance department, and also housed all of their preventive maintenance calls. Upon further investigation, we learned the cost for renewing the license and bringing the application up to date would be a staggering $42,000. Accela to the rescue A search was conducted to find a less expensive suitable replacement. During the search process, I realized we had a product in our arsenal which could do the job. I approached the Director of Building Maintenance and told him I was pretty sure I could adapt the Accela Citizen Relationship Management (CRM) solution to fit his department’s needs. I met with his staff and examined their request submission, workflow and preventative m......
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Can tech and government get along?

This article was originally posted on Bloomberg Government. Bloomberg Government regularly publishes insights, opinions and best practices from our community of senior leaders and decision makers. This column is written by Tim Woodbury, Director of Government Relations for Accela.  “Move fast and break things.” Silicon Valley’s approach to innovation coined by Mark Zuckerberg is disrupting industries once thought untouchable. In less than a decade, Uber and Lyft have upended the taxi industry; Airbnb has turned people’s homes into an attractive alternative to hotels; and drones are circling our skies in record numbers. These are just a few of the many technology-driven innovations promising to improve our lives and making the hearts of investors flutter. Yet, these market disrupters are also on a collision course with government regulators. Debates on how best to regulate these innovations are raging from the largest cities to the smallest towns. Even, the bastion of disruption, San Francisco, the hom......
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Why We Chose Accela Citizen Relationship Management

Guest Blog from City of Pittsfield, Massachusetts Our citizen reporting application wasn’t meeting our needs—it was outdated and cumbersome, and we needed a better tool. I spoke with my Business Development Executive, Ken Cutroneo, about what Accela could provide, and never imagined the possibilities! We were looking for a more robust, digital communications system that would simplify how residents submit requests, receive updates and access city information, and we wanted it to be easy and a time-saver for our staff to use as well. We found our answer in the Accela Citizen Relationship Management (CRM) solution. Implementation a breeze Once I started the process of building our requests, departments, users and workflows into the system, it became evident I could get to a very granular level. Our process was simple at first—take everything in the old system and ask departments if they wanted anything changed in the Accela one. Next came build......
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