Sales Inquiries
 

Contact Us
(800) 995-8696

 


 

Customer Care: Revolutionizing the Way We Provide Customer Support

b2ap3_thumbnail_customer-care-accela-engage-14-1679.jpg
We all talk about partnership and what a good partnership means to us. At Accela, we truly strive to work in partnership with our customers. Accela Engage 2014 was a true testament of our commitment to our customers. We've been focusing on how to be the best possible partner to our customers and to that end, we created the Customer Care organization as the next step in that journey. At Engage, we educated attendees on how Customer Care is revolutionizing the way we interact with our customers. Customer Care team members during Accela Community Live  at Engage 2014 Two years ago, we experienced a paradigm shift at Accela. We decided to create a new team that was responsible for the overall care of our customers from the purchase of our software, through the implementation, to support and into the future with expansion projects. The Account Management team, responsible for overall...
Continue reading
8785 Hits
0 Comments

A Year in Review: The Top 5 Advances in Civic Engagement

Management Analyst Jason Stewart with Tacoma, Washington Uses the Accela Civic Platform
b2ap3_thumbnail_palo-alto-peter-pirnejad.jpg
b2ap3_thumbnail_alan-holt-framingham-massachusetts.png
Now that Accela Engage is less than a month away, I find myself reflecting on what we’ve achieved as a community since we last met in San Diego. What’s most staggering is the number of new and upgraded customers joining the Accela community, including Seattle, Washington, the State of New Mexico, Dayton, Ohio, Chesapeake, Virginia, Queen Creek, Arizona, and Menifee, California. We now have over 800 customers around the world. Each new customer joins a strong and active community of their peers, combining the power of their solution with the knowledge other agencies have gained solving similar challenges. Building this strong ecosystem means more than just onboarding new customers. We have to continue to innovate and ensure that we’re speeding that innovation to deliver the best-in-class experiences that our agency customers need and want. To that end, I’d like to recap the top 5 advances since Accela Engage 2013: 1) Launch...
Continue reading
11555 Hits
0 Comments

Working on Government as a Platform

I’ve been excited by the idea of government as a platform for a long time. It’s what motivated me to join my first civic hacking contest in 2008, and it has informed every decision in my professional career since then—including my decision to accept an invitation from the Mayor of the City of Philadelphia in 2012 to help implement that city’s award winning open data program. And it’s this same belief in the transformational power of the idea of government as a platform that led me to Accela. I’m thrilled to be joining the team at Accela as a Technical Evangelist to help developers and business partners build powerful new solutions for Accela’s customers on the Accela Civic Platform . By leveraging the entrepreneurial spirit and creativity of our partners and of civic technologists everywhere, Accela has developed a framework that can generate tremendous value for governments tasked to do...
Continue reading
10833 Hits
0 Comments

Oklahoma Disaster Relief: American Red Cross Donations

The tragic tornadoes in Oklahoma City have friends and families searching for ways to help. Our thoughts and prayers are with the people and the communities impacted by the recent events, and we wanted to share information on how you can help with the relief efforts. Donate to the on-the-ground efforts via the American Red Cross online or make a $10 donation by texting REDCROSS to 90999.
Continue reading
7811 Hits
0 Comments

What Does Civic Good Mean to You?

Earlier this week, we announced the availability of the Civic Cloud and, in parallel with that launch, you’ll notice some changes in how we talk about what we do for government agencies, how we work with partners and developers and how we engage citizens. I want you to understand what we’re trying to accomplish, why we're confident we can build our business and provide a lot of value to a lot of agencies, and how you can help tell the story. Today, Accela manages thousands of services and millions of transactions daily for more than 500 public agencies worldwide, connecting governments directly to people and streamlining processes such as permitting, licensing, asset land management and public health & safety. It’s fair to say that we have a heritage and a tradition of powering civic excellence . Our business strategy is 1) to build on that strength and to expand our...
Continue reading
8919 Hits
0 Comments