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Accela Insights

Better government through civic engagement

Using Accela To Meet Department Needs And Save Money

Guest Blog from City of Pittsfield, Massachusetts Recently our Building Maintenance Department informed us of the upcoming license renewal for their internal work order system for the City of Pittsfield. This system was used to report a building issue to the Building Maintenance department, and also housed all of their preventive maintenance calls. Upon further investigation, we learned the cost for renewing the license and bringing the application up to date would be a staggering $42,000. Accela to the rescue A search was conducted to find a less expensive suitable replacement. During the search process, I realized we had a product in our arsenal which could do the job. I approached the Director of Building Maintenance and told him I was pretty sure I could adapt the Accela Citizen Relationship Management (CRM) solution to fit his department’s needs. I met with his staff and examined their request submission, workflow and preventative m......
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Why We Chose Accela Citizen Relationship Management

Guest Blog from City of Pittsfield, Massachusetts Our citizen reporting application wasn’t meeting our needs—it was outdated and cumbersome, and we needed a better tool. I spoke with my Business Development Executive, Ken Cutroneo, about what Accela could provide, and never imagined the possibilities! We were looking for a more robust, digital communications system that would simplify how residents submit requests, receive updates and access city information, and we wanted it to be easy and a time-saver for our staff to use as well. We found our answer in the Accela Citizen Relationship Management (CRM) solution. Implementation a breeze Once I started the process of building our requests, departments, users and workflows into the system, it became evident I could get to a very granular level. Our process was simple at first—take everything in the old system and ask departments if they wanted anything changed in the Accela one. Next came build......
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Civic Insight Has Seen Major Product Enhancements

a1sx2_614_scrnshot1_20170119-190649_1.pngCivic Insight, a cloud-based tool that measures, tracks and visualizes planning, permitting and code enforcement data, has been a part of the Accela family now for about a year. In that time, we have been working diligently to make the product even better for our users. We recently released Civic Insight 3.0, the most significant upgrade to Civic Insight since we first launched in 2012, and we want to tell you about all of the great new enhancements – many of which came about from user feedback and usage. Listening to feedback and working on moving the product forward resulted in the enhancement of two major features: 1) search and 2) analytics. Search The search bar is the most common way to find information in Civic Insight. Because it is used so frequently, we heard many great ideas of how it could be enhanced. In particular, most of our users wanted d......
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Removing Barriers with Accela Contractor Central

Removing Barriers with Accela Contractor Central
When we started our pilot program with Tampa last year, our goal was simple: make it easy for contractors to work with government agencies on the permitting process. Through joint collaboration with the Tampa agency and the contractors they work with, Accela used interviews, prototypes and a fully functioning application to really try and address issues that slowed down the permitting process. The result is a streamlined Contractor Central application, available on iOS and Android, that works with contractors to make their day-to-day jobs easier. How this app idea came about As a company, our mission is to provide the tools that make being a citizen, a business owner and a government employee easier. When we looked at the issues plaguing contractor and government agency interaction, it became clear that there was no one solution for contractors to manage all of the daily tasks they have. Even if an agency has......
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Introducing Accela CivicPay: A Payment Platform Designed Specifically for Government

Introducing Accela CivicPay: A Payment Platform Designed Specifically for Government
After a focused development cycle, Accela is making CivicPay available to customers starting today. Accela CivicPay is a secure, online and in-person modern payment platform created for government’s unique requirements. While other processors understand consumer and private sector requirements, they simply don’t communicate or understand government’s needs. The product addresses gaps in the market that other products currently don’t – namely, out-of-the-box integration with the Civic Platform solution stack. While CivicPay is packed with features, here are the top three things we think will be a welcome addition to your agency and most importantly your citizens’ experience: 1. Manage your payment reconciliation process and enable citizens to make and view payments in real time When looking at the current marketplace, we don’t see any straightforward solutions. Solving the challenge is a central tenet of CivicPay – we’ve made it simple for you to reconcile payments through our integrated Merchant Center. This means you no long......
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