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Behind the Scenes: Aaron Williams in Customer Success

Behind the Scenes: Aaron Williams in Customer Success
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How long have you been with Accela? I’ve been with the company for about five years now. I started in Professional Services as a technical consultant, handling all of the technical things during an implementation such as data conversion, port development, scripting development, interfaces and configurations. I spent the first two and a half years on the enterprise license deployment of the New York City project. I literally got rid of my apartment in Salt Lake City, Utah, and was traveling basically 100% of the time. I actually met my wife, who worked for Accenture, on that project the last year I was there. The Customer Success organization was created near the very end of the NYC project. I was ready for my next challenge, so I applied for the position. The Customer Success team was created to help our customers get the most out of their technology investment. Instead...
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fr
Great article! I had the opportunity to work with Aaron briefly on a few occasions and he is definitely the forward-thinking kind ... Read More
Monday, 28 September 2015 14:40
fr
Great article there !
Wednesday, 07 October 2015 03:05
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And the Award Goes to… Government Superstars at Accela Engage 2015!

And the Award Goes to… Government Superstars at Accela Engage 2015!
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It was a whirlwind week at Accela Engage in Los Angeles last month, with over 800 customers, partners, developers, thought leaders and Accela staff coming together for inspirational keynotes, presentations, sharing of best practices, networking, over 60 sessions to choose from and hands-on training. After a productive first day, during which we announced the 2015 Accela Civic App Challenge winners , we rolled out the red carpet for our customers at Paramount Studios. We held our Customer Appreciation Dinner in the New York Streets Backlot, bringing a little of my hometown to LA (go, Mets!). I was honored to join Maury this year to announce our annual customer award winners — agencies that are using technology to improve efficiencies and enhance collaboration both within agencies and with their citizens. And what better place to hand out awards than surrounded by a little Hollywood glamour? We were also delighted to have Julia Burrows...
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Startup in a Day: Have You Accepted the Challenge?

Startup in a Day: Have You Accepted the Challenge?
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Earlier this week, we hosted a webinar on the national Startup in a Day initiative . The White House is working with the National League of Cities, and has challenged governments across the country to reduce the new business licensing and permitting process to less than a day. As of last week, 71 cities and Native American reservations have taken up the challenge. I was joined by Clarence Anthony, Executive Director of the National League of Cities and former mayor of South Bay, Florida, and Peter Koht, who previously focused on small business support with the Economic Development Department in Santa Cruz, California, which inspired him to cofound OpenCounter . We’ve teamed up with OpenCounter to offer a solution that meets the needs of this national call to arms by making it easier for cities of all sizes to support new businesses. In fact, the City of Palo Alto launched...
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Accela Engage Is Next Week!

Accela Engage Is Next Week!
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It’s hard to believe Accela Engage 2015 is almost here! Many of us here at Accela have been working hard for months to make sure this is a great event. From planning the presentations, sessions and training to the event logistics and fun activities (like Paramount Studios Monday night for our Customer Appreciation Dinner!), the office has been a whirlwind of activity. To lighten things up a bit, we recently had a “guess how many pins are in a jar” contest, and the winner is the woman whose team is responsible for much of the design work you’ll see at Engage – be sure to tell her what an amazing job they did when you see her in LA! I’d also like to give a huge shout-out to master event planner Candice Nepomuceno, who is the wizard behind the curtain for this year’s conference. Our multi-talented Creative Director Karla Wong...
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It’s Always Sunny in…Delaware? Solar Industry Trends That May Surprise You

It’s Always Sunny in…Delaware? Solar Industry Trends That May Surprise You
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I recently spent a hot and humid few days in Charlotte (Mecklenburg County!), North Carolina, which was hosting the National Association of Counties (NACo) annual convention. Vince Nicoletti, the Building Chief from one of our great customers, San Diego County, was asked to share his department’s experience around online solar permitting at NACo’s Technology & Innovation Summit. Vince was also part of the San Diego County team that was being honored by NACo with an award for its Process Improvement Team (“The PIT crew”). San Diego County might be a leading indicator for the rapid growth that we’re expecting to see for residential solar in the coming years — the County has seen a 300 percent increase in requests for solar permits in five years and expects to issue 6,000 in 2015. Many attribute this spike to the ownership arrangements now available that clear away the hefty upfront costs of...
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Environmental Health Is a Contact Sport

Environmental Health Is a Contact Sport
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Environmental Health leaders and practitioners convened in Orlando this month to fortify core practices and study emerging public health matters during the National Environmental Health Association (NEHA)'s Annual Educational Conference & Exhibition. Each year, for nearly twenty years, I attend and often bring a new staff member to get a flavor of environmental health and to internalize its mission. NEHA's new charismatic Executive Director, Dr. David Dyjack , made a splash with his keynote address. Taking a posture reminiscent of President Roosevelt's fireside chats, Dr. Dyjack introduced himself and called upon NEHA leaders, members and staff to embrace a three-point strategy, which included activating environmental health professionals, demanding a seat at the table where EH policy is made and executing on a global scale. Dr. David Dyjack, NEHA’s new Executive Director, delivering the keynote. In phrasing that was emblematic of the conference vibe, he asserted, "Environmental Health is a contact...
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