El Paso, Texas, Speeds Service by Automating Processes and Connecting with Citizens Online - Accela

Success Stories

El Paso, Texas, Speeds Service by Automating Processes and Connecting with Citizens Online

City updates paper-laden processes and legacy technology with a powerful, enterprise solution

Tucked in the westernmost corner of Texas between the scenic Franklin Mountains and the sprawling Rio Grande river, the City of El Paso is the largest U.S. city along the Mexico border. With its warm, sunny climate and culturally diverse population, El Paso is frequently recognized for offering its residents a high quality of life, including low crime rates and a top performing economy with job growth that’s among the highest in the nation.     El Paso Improves Customer Service on the Accela Civic Platform El Paso, Texas, speeds service by automating processes and connecting with citizens online

El Paso Electronic Planning on the Accela Civic Platform

Learn how Planning & Inspections reduced multi-department plan review time from 15 days for first review to 2-3 days

El Paso Building Department Improves Customer Service on the Accela Civic Platform

Find out how Planning & Inspections reduced building permit issuance time from three months to as few as 7-8 days

El Paso Environmental Services Department on the Accela Civic Platform

Learn how 80 inspectors can access case histories from the field and complete inspections in real time

El Paso Fire Department Enabling a Safe and Secure City on the Accela Civic Platform

Find out how the Fire Department opened up electronic case files to other departments for real-time collaboration

About Our Customer

Population

672,538

Challenge

Paper-driven processes, siloed departmental data and outdated legacy systems were dragging down performance, efficiency and customer service levels across all City departments

Department

Licensing and Regulatory Affairs

Solution

Accela Asset Management, Accela Environmental Health, Accela Land Management, Accela Licensing and Case Management, Accela GIS, Accela Inspector, Citizen Access, CivicData, Electronic Document Review

Results
  • Consolidated multiple disparate software systems and databases, bringing everyone on the same page
  • Achieved goal of 24-hour response times to various citizen requests
  • Decreased commercial building permit issuance time from three months to as few as 7–8 days
  • Reduced multi-department commercial plan review timelines from an average of 15 days for first review to only 2–3 days

Interested in learning more?

To learn more about the Accela Civic Platform and what it can do for your agency, fill out our simple online form.