Lexington-Fayette Urban County Government (LFUCG), Kentucky, Augments Water Quality Management with Accela Civic Platform - Accela

Success Stories

Lexington-Fayette Urban County Government (LFUCG), Kentucky, Augments Water Quality Management with Accela Civic Platform

Asset Management solutions improve communications, fulfill environmental reporting requirements

Lexington-Fayette Urban County is the second largest county in Kentucky and is located in the heart of Kentucky’s Bluegrass Region. Gateway to the state’s world-renowned equine and bourbon industries, the County anchors a metropolitan area of more than 450,000 people and is home to numerous corporate headquarters and universities.


In 2010, the agency was faced with the need to improve the County’s water quality management and to facilitate compliance with U.S. environmental regulations. At the time, they were tracking more than 16,500 records annually across 22 databases, which made monitoring and reporting in compliance with U.S. Environmental Protection Agency and Clean Water Act requirements a significant challenge. Additionally, the agency was looking for a solution to manage activities related to inventory, inspection, repair and maintenance of sanitary and stormwater sewer systems. “We were trying to push for an enterprise-wide system to remove antiquated systems that were siloed. Having one system would be ideal. We would start with our division that oversees sanitary and stormwater and then expand to other divisions including engineering, building inspection, code enforcement and our planning group,” said Kevin Wente, Planning, Preservation, Development, Lexington-Fayette Urban County Government.


The agency selected Accela Asset Management on the Civic Platform as a single point of access for data sharing and workflow. When deployed in 2011, the solution automated major aspects of the Division of Water Quality’s operations, allowing them to more effectively:
  • Review, approve and track construction projects
  • Receive, investigate and prioritize requests for service
  • Generate and assign work orders and reports and automate work scheduling
  • Build an easily accessible asset library and maintenance history
  • Regulate discharge of materials into water assets in order to prevent stormwater pollution
“With Asset Management, we can track all our assets. We started with the subsurface infrastructure, stormwater, sanitary, pump stations, air release valves. If we had a flood event, we would be able to track where we were having overflows so we can direct construction projects to those areas of greatest need. It has improved workflow. It has better enabled us to track areas of need for the sake of planning future construction and capital construction projects,” Wente said.


The second phase of the agency’s implementation will include Electronic Document Review to speed the review and approval of plans. Developers will be able to submit plans online and will be able to review those online across numerous divisions, removing silos and improving workflow. Developers will have the opportunity to track exactly where they are in the process, flag issues and receive responses in a timely manner. The ultimate goal is to improve communication with businesses and citizens and enhance the flow of information within the agency. “We want to be a twenty-four hour shop. Regardless of time of day, if somebody needs to file a permit they can get online to do so. I think it’s going to improve efficiencies and workflow immensely,” Wente said.

About Our Customer


Lexington-Fayette Urban County Government, Kentucky




Siloed communication and workflow slowed projects, and numerous databases made complying with U.S. environmental regulations a challenge


Division of Water Quality


Accela Asset Management, Accela Land Management, Accela GIS, Mobile Office

  • Speed review, approval and tracking of construction projects
  • Build an easily accessible asset library and maintenance history
  • Comply with Environmental Protection Agency and Clean Water Act requirements
  • Improve communication across agency and with citizens and businesses

Interested in learning more?

To learn more about the Accela Civic Platform and what it can do for your agency, fill out our simple online form.