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Success Stories

San Diego County, California, Migrates to Accela Civic Platform to Improve Efficiency and Overall Customer Experience

County aims for best-in-class IT status, serving six departments with a seamless, single-system approach

Located in the southwestern corner of California, San Diego County is the second-most populous county in the State, and the fifth-most populous in the United States. Encompassing gentle foothills, agricultural farmland and mile-high mountains, San Diego County is more commonly known for its idyllic climate, 70 miles of pristine beaches, alluring family attractions and year-round outdoor recreation.

 

 

San Diego County on the Accela Civic Platform San Diego County uses the Accela Civic Platform to improve agency efficiency and the customer experience

IT Department

Find out how internal processes were improved through a Platform approach

Solar Permitting

See how the County and Solar Industry worked together to revolutionize solar permitting on the Platform

Agricultural Weights & Measures

Learn how Weights & Measures improves customer confidence through streamlined field operations

Air Pollution Control

See how Air Pollution Control uses the Platform to access data for efficient operations and better customer service

Vector Control

Find out how Vector Control uses the Platform for better workflow, more complete data and requests from customers

About Our Customer

San Diego improves efficiency and customer experience through Accela.
Population

3,263,431

Challenge

Gain fast, consolidated access to data across six departments with a single system and offer an exceptional customer experience

Solution

Accela Land Management, Accela GIS, Accela Mobile Office, Citizen Access, CivicData

Results
  • Centralized data from 40 different permitting systems into one solution that can be shared across six departments
  • Increased operational efficiencies with easy configuration to meet individual departmental needs
  • Reduced in-person visits and phone calls while increasing customer confidence by offering convenient online service
  • Improved inspection turnaround times with mobile capabilities
  • Provide better customer service by fulfilling customer requests within required 10-day window

Interested in learning more?

To learn more about the Accela Civic Platform and what it can do for your agency, fill out our simple online form.