Civic Insight

Transparency plus performance analytics

Civic Insight is a powerful, cloud-based tool that measures, tracks and visualizes planning, permitting and code enforcement data using interactive maps and visualizations. With it, staff and residents can share knowledge and see patterns, and residents can track properties and trends on a public website. In addition, city staff can surface insights on private performance dashboards for a more pro-active and open government.

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Performance Benefits for Agencies

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VIEW OPERATIONAL METRICS

City officials can view pre-configured performance dashboards to track the most important operational metrics and KPIs

IDENTIFY BOTTLENECKS

Surface and fix bottlenecks, such as past-due records, when you analyze your workflow, then pre-emptively fix them before they become customer service issues

ALLOCATE RESOURCES

Gain high-level insights about your agency’s performance and see how resources are being used so you can allocate them by week or seasonality

Transparency Benefits for Agencies and Residents

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TRACK PROPERTIES

Through interactive maps, residents and staff can track properties and view community trends to gain transparency into the city’s built environment

FREE UP STAFF TIME

Free-up time for staff to focus on their work and offer residents the ability to track property activity on their own

  • Simple visualizations group data in an easy-to-read manner
  • Real-time alerts in your inbox when you sign up to hear about new activity on a property
  • Graphical representations of permit volume, days to plan approval, permit activity and more
  • Staff dashboard for agency staff to gain insights into what matters the most in their community
  • Review historical record performance and set future goals
  • Analyze usage patterns to identify peak days or times of year to plan and allocate resources
  • Sits on top of your existing systems and workflows – no system overhaul required