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Trusted by

900+
Government agencies
50%+
Of top U.S. cities & counties
300M+
Citizens served worldwide
25+
Years in GovTech

More to inspect. Less time to do it. 

Food facility inspections, septic permits, complaint investigations, pool and spa oversight. The workload never stops. When manual processes slow teams down, public health risks can slip through. 
That’s what Accela was built to do.

More inspections. Healthier communities. Less paperwork. 

Do more inspections with the same staff 

Automated scheduling, mobile inspection tools, and intelligent routing let inspectors spend more time in the field and less time at a desk. Inspection capacity increases without adding headcount. 

Give facility operators a better experience 

Operators can apply for permits, pay fees, upload documents, and check application status online, any time. Fewer counter visits, fewer phone calls, and faster turnaround on both sides. 

Automate the routine so staff can focus 
on what matters 

Configurable workflows route applications and inspections automatically, trigger renewal reminders, and send notifications to operators without manual follow-up. Staff spend less time managing process and more time protecting public health.

Respond faster to complaints and emerging risks 

Complaints are logged, assigned, and tracked in one system. Staff always know the status of every open case, and supervisors have visibility into workloads and response times across the department.

Demonstrate program performance with 
built-in reporting 

Track inspection completion rates, permit processing times, complaint resolution timelines, and revenue by program. Give leadership the data to make staffing decisions and demonstrate public health outcomes. 

End-to-end lifecycle coverage

Powering your Civic Velocity Advantage...Supercharged by CivicAI
A graphic of a lifecycle process moving from the citizen experience – which comprises citizen idea, initial engagement, application submission and payment – through the staff experience – which comprises back office reviews, plan review, permit/license issuance and inspection and/or renewals.

See how leading health departments are doing more with less.

See how Accela’s Environmental Health Civic Application helps health departments inspect more, permit faster, and keep communities safer with the staff they already have. 
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