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Streamline public health protection with a modern approach to health department inspections and permitting

High-profile business trends and new regulations add to the burden of oversight for environmental health departments. The revolving workload of recurring inspections, complex plan reviews, responding to complaints, and more make it difficult to focus on public health.

The Accela Civic Application for Environmental Health drives the delivery of health department services by:

  • Delivering convenient access to department services, saving time and improving satisfaction
  • Automating routine manual processes for improved internal productivity
  • Coordinating mobile inspections for better efficiency
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Introduction to the Civic Application for Environmental Health

Benefits

Improve operator satisfaction

Facility operators can apply for a permit, pay fees, and view their application status all in an online portal without having to travel to agency offices, reducing application processing timelines.

Increase productivity

Automate manual and paper-driven processes with intelligent workflow, role-based permissions, and automatic routing.

Stay on top of routine inspections

Schedule inspections automatically, with built-in reminders. Reduce double work with connected mobile devices that push inspection data to the cloud.

Ensure healthier communities

Perform more inspections in less time and ensure that more businesses open with less headaches.

Generate more revenue

Process more applications in a shorter amount of time, increasing fee revenues, and ensuring fiscal sustainability. Monitor staff performance with reporting that identifies gaps in coverage, and subsequent public health risk.

Features

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Operators can submit applications, upload documents, make payments, and get status updates on their own time, outside of agency business hours

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Staff can assign tasks, track and schedule inspections, associate documents and information to different types of applications, track processing times, send alerts, and generally keep processes running smoothly without having to think about it

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Notifications are sent to operators automatically, without back-office staff needing to manually create notes and send emails

Mobile connected

Inspectors are empowered with data to maximize their time in the field and complete more inspections, faster

GIS map software

GIS integration facilitates inspection assignments by inspector district, and enables staff to view facilities by geographic region, health program discipline, or permit or complaint status

Interested in learning more?

Find out how the Accela Civic Application for Environmental Health can help improve your internal processes, and enhance access for your constituents.

View our on-demand webinars featuring industry experts and Accela partners, products and customers.

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