Shorten the time to process permits and keep projects on track with a citizen portal that allows applicants to submit applications online, pay fees, track project statuses and submit necessary documentation, saving time and trips to agency offices.
Decrease cycle times and cut steps from application reviews and permit issuance. The Civic Application prevents rekeying of information, manual correspondence, and paper handling within and across departments. Manage the routing of inspections and automate the scheduling based on risk factors, prior history and mandated inspection frequencies.
Process more applications in a shorter amount of time, increasing fee revenues. Monitor staff performance with advanced reporting that helps identify gaps in coverage to find out where more staff is needed to achieve inspection quotas.
Accela’s Civic Application for Environmental Health ensures inspectors have all the critical data they need in the field and can capture data more easily and accurately, resulting in a more holistic approach to inspections.
We’ve become incredibly transparent. The most important thing for us is that it took a division that was siloed in individual data management systems and brought us all under one system.”
Director of Environmental Health, El Paso County, Colorado
Flexible deployment options allow you to use your own hardware and infrastructure, or to host the solution in the cloud, which comes with the security and reliability of Accela SaaS hosted by Microsoft Azure. You’ll also enjoy a modern, intuitive and customizable user interface that delivers a seamless experience for the public and internal staff – whether they are on a desktop or mobile device.
A rich workflow and rules engine helps automate the steps in the permitting process. It can assign tasks, track and schedule inspections, associate documents and information to cases (applications), track process times, send alerts, and generally keep processes running smoothly and on time. It also automates correspondence so staff doesn’t have to worry about manually creating notes and sending emails.
The citizen portal provided with the solution is a branded and configurable web interface that allows citizens to submit applications, upload documents, make payments, and get real-time status updates when and where it is convenient for them. This self-service approach also saves agency time by not having to process phone calls or office visits for updates on health permits.
The mobile capabilities of Accela Environmental Health allows inspectors to consolidate large paper files and checklists into the portable mobile platform of their choice, including IOS and Android-based tablets and phones. Their remote capabilities include all the relevant data needed for specific inspections, including heath codes and site history, permit conditions, and other intelligence such as flagging repeat violations to aid their work. Once the inspection is done, they can upload their data to the centralized system while still in the field
Make permitting and inspection data easier to understand with interactive maps and visualizations. Use GIS data to schedule and set up inspection assignments based on geographic region or health program discipline, and evaluate perimeter and vicinity data far more easily.
Empower management to measure, track and analyze productivity to make more informed strategic decisions, identify health issues and trends before they grow, and deliver data in real time to stakeholders.