Protect citizens by modernizing regulatory processes for environmental health management.

Accela’s Civic Application for Environmental Health is a pre-built solution which automates the application submission, plan review, inspection, and permit issuance process for health departments to cut processing timelines and improve constituent satisfaction. It is designed with industry best practices and with rapid implementation in mind.

The Civic Application for Environmental Health can be run in the cloud or on your premises, and digitizes workflow functions so facility operators can increase transparency and keep up-to-date with the status of their applications or permits. Agency staff can automatically assign tasks for completion, and inspectors can do their job 100% in the field, with off-line mobile capabilities.

The Civic Application for Environmental Health improves service delivery for customers and streamlines back-office and field operations for health department staff.

Benefits

Improved customer satisfaction

Shorten the time to process permits and keep projects on track with a citizen portal that allows applicants to submit applications online, pay fees, track project statuses and submit necessary documentation, saving time and trips to agency offices.
Save time and increase efficiency

Decrease cycle times and cut steps from application reviews and permit issuance. The Civic Application prevents rekeying of information, manual correspondence, and paper handling within and across departments. Manage the routing of inspections and automate the scheduling based on risk factors, prior history and mandated inspection frequencies.
Generate more revenue

Process more applications in a shorter amount of time, increasing fee revenues. Monitor staff performance with advanced reporting that helps identify gaps in coverage to find out where more staff is needed to achieve inspection quotas.
Create safer communities

Accela’s Civic Application for Environmental Health ensures inspectors have all the critical data they need in the field and can capture data more easily and accurately, resulting in a more holistic approach to inspections.

Interested in learning more? Find out how the Accela Civic Application for Environmental Health can help improve your internal processes, and enhance access for your constituents.

Features

Modernized technology

Available in the cloud or on your premises

Flexible deployment options allow you to use your own hardware and infrastructure, or to host the solution in the cloud, which comes with the security and reliability of Accela SaaS hosted by Microsoft Azure. You’ll also enjoy a modern, intuitive and customizable user interface that delivers a seamless experience for the public and internal staff – whether they are on a desktop or mobile device.

Process automation and management

A rich workflow and rules engine helps automate the steps in the permitting process. It can assign tasks, track and schedule inspections, associate documents and information to cases (applications), track process times, send alerts, and generally keep processes running smoothly and on time. It also automates correspondence so staff doesn’t have to worry about manually creating notes and sending emails.
Easier access for citizens and inspectors

Online citizen access

The citizen portal provided with the solution is a branded and configurable web interface that allows citizens to submit applications, upload documents, make payments, and get real-time status updates when and where it is convenient for them. This self-service approach also saves agency time by not having to process phone calls or office visits for updates on health permits.

Support for field inspections

The mobile capabilities of Accela Environmental Health allows inspectors to consolidate large paper files and checklists into the portable mobile platform of their choice, including IOS and Android-based tablets and phones. Their remote capabilities include all the relevant data needed for specific inspections, including heath codes and site history, permit conditions, and other intelligence such as flagging repeat violations to aid their work. Once the inspection is done, they can upload their data to the centralized system while still in the field
Valuable data and reports

Integration with GIS

Make permitting and inspection data easier to understand with interactive maps and visualizations. Use GIS data to schedule and set up inspection assignments based on geographic region or health program discipline, and evaluate perimeter and vicinity data far more easily.

Standardized and ad hoc reporting

Empower management to measure, track and analyze productivity to make more informed strategic decisions, identify health issues and trends before they grow, and deliver data in real time to stakeholders.