Technology should solve government problems, not create them. 

Automate simple to very complex processes involving multiple departments and numerous process components. Our workflow engine assigns tasks for users, manages SLAs, routes approvals and steps, and ensures all processes stay on track.

The platform with our SaaS environment includes robust data management, providing the right information, to the right user, at the right time for any of our Civic Solutions.

Improve decision-making and streamline process with the ability to include geographic data visualization for your permit, inspection and license processing.  This is done with integrated map services and layers for both internal and field personnel. And enhanced search functionality helps workers view and manage the data associated across multiple parcels.

A full suite of robust mobile interfaces come included with all Civic Solutions. This means your inspectors, code enforcement officers, work crews, and other mobile users can have access to the data and forms they need, when they need it in the field, and on their preferred device, including PC, tablet, or phone. It also provides optimized scheduling and routing with GIS, and they can capture field data and submit it back to the office in real-time, without extra trips.

With Accela’s SaaS platform, citizens can process permits and licenses, submit applications and documents, track status, and schedule inspections via a branded and highly-secure citizen portal, saving them significant time and effort. This means no more trips to agency offices to wait in lines, or make phone calls. Now citizens can engage with their governments as they do with their favorite consumer websites, 24×7, and using their favorite device.

This comprehensive project review and management system for plans, architectural drawings, licenses, and other digital documents saves time and effort when processing unstructured information. It is a complete end-to-end solution that keeps track of critical information and assures adherence to agency policies and codes.

In addition to the integrated citizen portals and internal notifications, our Civic Solutions also provide automated communications for email communications, alerts, and announcements, for citizens and employees, through integration with Microsoft Outlook.

Within the Civic Platform, Accela provides a robust reporting environment with both standardized and ad-hoc reporting.  This gives agency managers complete visibility into process data, to discover possible backlogs or bottlenecks, and inform process enhancements to increase department productivity and customer satisfaction.

The ability to extend your Civic Solutions and integrate with other applications, both in the cloud and on-premises is provided by our robust API management system and pre-built connectors. We have experience deploying with a broad array of enterprise applications, which ensures you can continue to leverage your existing IT investments.