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Meeting the needs of agencies of all sizes and their residents to improve services and grow communities

A powerful, extensible foundation for Civic Applications and cloud solutions that help governments provide the best experience for residents and support community growth

device syncing to cloud

Includes all shared technologies and functionality within a SaaS environment to meet the varying needs of government agencies, from large states to small departments

Includes everything an agency needs to make it easier for citizens to open and run a business, apply for permits, and schedule inspections

Provides agencies with the flexibility and scalability to enable innovation over time–without the need to invest in new technology

Robust, Flexible Platform

Automated processes involving multiple departments and numerous process components for assigning tasks for users, managing SLAs, routing, and approvals through all appropriate steps.

Cityscape with floating telecom icons

Robust SaaS environment providing complete data management to deliver the right information, to the right user, and at the right time for any Accela solution.

GIS software view

Geographic data visualization for your permit, inspection and license processing with integrated map services and layers, and enhanced search functionality to view/manage processes across multiple parcels for both internal and field personnel.

Mobile connected

Mobile interfaces for all solutions while enabling inspectors, code enforcement officers, work crews, and other mobile users to access data and forms, optimize scheduling and routing with GIS capturing field data, and submit everything in real-time, on their preferred device.

man on couch with laptop computer

Extensive, branded, highly secure, multilingual online resident services portal, including the ability to submit applications and documents, track status, and schedule inspections…24×7, and using their favorite device.

architect and construction manager reviewing building plans

Comprehensive project review and management system for plans, architectural drawings, licenses, and other digital documents and critical information that ensures adherence to agency policies and codes.

Woman downtown on her phone

Integrated citizen portals, automated communications, internal and external alerts, and announcements for citizens and employees through integration with Microsoft Outlook.

Person analyzing reports on laptop

Robust reporting environment with both standardized and ad-hoc reporting giving complete visibility into process data to inform enhancements while increasing productivity and customer satisfaction.

Team working in the office

Integrate with other applications and Accela solutions in the cloud and on-premise through our robust API management system and pre-built connections to ensure you can continue to leverage your existing IT investments.


Ability to engage and easily access their government when and how they want it.

  • Anytime access and instant response with citizen access and mobile apps
  • Streamlined engagement with government through two-way conversations via social media integration and resident engagement apps
  • Ability to track statuses and participate in the government decision-making process
  • Transparency, trust and a voice in the community with open data and Accela Service Request Management (SRM)
  • Configurable mobile app and web-based software, enabling two-way communication and real-time updates to requests
  • SRM provides citizens access to government information and services, fostering more connected and engaged communities

The Platform

Designed to meet the needs of agencies of all sizes, providing modern technologies to ensure scalability, reliability, and flexibility.


  • Ability to accommodate large user loads from both employees and citizens
  • Using cloud data centers, our system provides the capacity to meet your needs
  • Supports growth of your community, no matter the amount of services/solutions you deploy


  • Protected with full system redundancy, fail-over, and disaster recovery implementations
  • Meets the strictest standards for system uptime


  • Flexible platform to meet the unique needs of different agencies
  • Starting with our Civic Applications, and through configuration – not customization – you can create the solutions that best meet their needs
  • No need for 100% custom implementations


  • Enabled with our Accela Construct API management system
  • Full set of APIs to rapidly integrate a civic solution with other solutions

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