Includes all shared technologies and functionality within a SaaS environment to meet the varying needs of government agencies, from large states to small departments
Civic Platform
Technology should solve government problems, not create them
Meeting the needs of agencies of all sizes and their residents to improve services and grow communities
A powerful, extensible foundation for Civic Applications and cloud solutions that help governments provide the best experience for residents and support community growth
Includes everything an agency needs to make it easier for citizens to open and run a business, apply for permits, and schedule inspections
Provides agencies with the flexibility and scalability to enable innovation over time–without the need to invest in new technology
Robust, Flexible Platform
-
Workflow Engine
Automated processes involving multiple departments and numerous process components for assigning tasks for users, managing SLAs, routing, and approvals through all appropriate steps.
-
Data Management
Robust SaaS environment providing complete data management to deliver the right information, to the right user, and at the right time for any Accela solution.
-
GIS Visualization
Geographic data visualization for your permit, inspection and license processing with integrated map services and layers, and enhanced search functionality to view/manage processes across multiple parcels for both internal and field personnel.
-
Mobile Interfaces
Mobile interfaces for all solutions while enabling inspectors, code enforcement officers, work crews, and other mobile users to access data and forms, optimize scheduling and routing with GIS capturing field data, and submit everything in real-time, on their preferred device.
-
Resident Access
Extensive, branded, highly secure, multilingual online resident services portal, including the ability to submit applications and documents, track status, and schedule inspections…24×7, and using their favorite device.
-
Electronic Document Review (EDR)
Comprehensive project review and management system for plans, architectural drawings, licenses, and other digital documents and critical information that ensures adherence to agency policies and codes.
-
Communication Management
Integrated citizen portals, automated communications, internal and external alerts, and announcements for citizens and employees through integration with Microsoft Outlook.
-
Reports and Analysis
Robust reporting environment with both standardized and ad-hoc reporting giving complete visibility into process data to inform enhancements while increasing productivity and customer satisfaction.
-
System Extensibility
Integrate with other applications and Accela solutions in the cloud and on-premise through our robust API management system and pre-built connections to ensure you can continue to leverage your existing IT investments.
Automated processes involving multiple departments and numerous process components for assigning tasks for users, managing SLAs, routing, and approvals through all appropriate steps.
Robust SaaS environment providing complete data management to deliver the right information, to the right user, and at the right time for any Accela solution.
Geographic data visualization for your permit, inspection and license processing with integrated map services and layers, and enhanced search functionality to view/manage processes across multiple parcels for both internal and field personnel.
Mobile interfaces for all solutions while enabling inspectors, code enforcement officers, work crews, and other mobile users to access data and forms, optimize scheduling and routing with GIS capturing field data, and submit everything in real-time, on their preferred device.
Extensive, branded, highly secure, multilingual online resident services portal, including the ability to submit applications and documents, track status, and schedule inspections…24×7, and using their favorite device.
Comprehensive project review and management system for plans, architectural drawings, licenses, and other digital documents and critical information that ensures adherence to agency policies and codes.
Integrated citizen portals, automated communications, internal and external alerts, and announcements for citizens and employees through integration with Microsoft Outlook.
Robust reporting environment with both standardized and ad-hoc reporting giving complete visibility into process data to inform enhancements while increasing productivity and customer satisfaction.
Integrate with other applications and Accela solutions in the cloud and on-premise through our robust API management system and pre-built connections to ensure you can continue to leverage your existing IT investments.
Residents
Ability to engage and easily access their government when and how they want it.
- Anytime access and instant response with citizen access and mobile apps
- Streamlined engagement with government through two-way conversations via social media integration and resident engagement apps
- Ability to track statuses and participate in the government decision-making process
- Transparency, trust and a voice in the community with open data and Accela Service Request Management (SRM)
- Configurable mobile app and web-based software, enabling two-way communication and real-time updates to requests
- SRM provides citizens access to government information and services, fostering more connected and engaged communities
The Platform
Designed to meet the needs of agencies of all sizes, providing modern technologies to ensure scalability, reliability, and flexibility.
Scalability
- Ability to accommodate large user loads from both employees and citizens
- Using cloud data centers, our system provides the capacity to meet your needs
- Supports growth of your community, no matter the amount of services/solutions you deploy
Reliability
- Protected with full system redundancy, fail-over, and disaster recovery implementations
- Meets the strictest standards for system uptime
Flexibility
- Flexible platform to meet the unique needs of different agencies
- Starting with our Civic Applications, and through configuration – not customization – you can create the solutions that best meet their needs
- No need for 100% custom implementations
Extensibility
- Enabled with our Accela Construct API management system
- Full set of APIs to rapidly integrate a civic solution with other solutions
Charlotte County
Charlotte County Leverages Technology to Speed Disaster Recovery, Enhance the User Experience and Foster Community Development
Learn more
Kenton County
Planning and Development Services of Kenton County Reduces Paving Costs and Enables Proactive Coordination with Right of Way Management
Learn more
View our on-demand webinars featuring industry experts and Accela partners, products and customers.
