The Accela Civic Platform includes all shared technologies and functionality within a SaaS environment to meet the varying needs of government agencies, from large states to small departments. It makes it easier for citizens to open and run a business, apply for permits and schedule inspections, and the platform provides agencies with the flexibility and scalability to enable innovation over time–without the need to invest in new technology.
Citizens can engage and have easy access to their government when and how they want it. Citizens get:
Anytime access and instant response with citizen access and mobile apps
Streamlined engagement with government through two-way conversations via social media integration and citizen engagement apps, as well as have the ability to track statuses and participate in the government decision-making process
Transparency, trust and a voice in the community with open data and Service Request Management, a configurable mobile app and web-based software, enabling two-way communication and real-time updates to requests. Service Request Management provides citizens access to government information and services, fostering more connected and engaged communities.