Making government accessible, responsive and transparent.
Today, residents expect simple, consumer-like experiences when requesting non-emergency, 311-type assistance from local government. Reporting a pothole, a burned-out streetlight, or grafitti, or simply accessing information such as the location of the closest animal shelter or neighborhood trash pickup schedule, should be easy. However, with costly call centers, manual processes for tracking and managing requests, and limited mechanisms for timely two-way communication, agencies often fall short of expectations.
Accela Service Request Management, a branded, mobile and web-based solution, helps government keep pace with evolving resident demands and facilitates customer relationship management. The solution includes Accela’s Premium Citizen Experience powered by OpenCities, where users can make requests and access information when and how it’s convenient for them. In addition, agencies can ensure close case management with limited resources to resolve requests fast and ultimately improve the overall quality of life within a community.
