Citizen access portal

Empower residents and businesses by moving services online. Accept applications, renewals, documentation, complaints and requests for information or service through a convenient, multilingual website.

Real-time updates

Reduce customer service call volume by enabling your customers to log onto to their portal account (or sign up for text and email alerts) to receive status updates that are automatically pushed out as your office moves through the review process.

Report upwards and outwards

Publish relevant, up-to-the-minute data—such as number of active licenses or applications, or a map of establishments—automatically for media, public and department stakeholders to access, reducing workload for office staff.

Process optimization

Intelligent workflow routing, automatic notification, and concurrent online plan and document review provides instant visibility for staff and leadership and keep applications and other records moving.

Extend the value of the Civic Platform

Accela Construct, Application Programming Interfaces (APIs) and Software Development Kits (SDKs) allow you to integrate with third-party systems such as track-and-trace, document management, or downstream reporting systems.

File uploading and access

Securely store and access license applications, fingerprint applications, certifications, voluntary agreements and other critical files.

Mobile apps for field staff

Modern, integrated mobile apps allow field inspectors to collect critical data, photos, and documents and share them with the office and other agents.

Access to establishment history

Even without internet connectivity, inspectors have access to facility, inspection and compliance history.