900+
Government agencies
80%+
Of permits submitted online, resulting in lower wait times
30-40%
Reduction in 
office foot traffic
Months to 
1 Week
Plan review time reduced 
on larger projects

Planning backlogs are growing. 
Capacity isn’t.

More applications, same constraints. One platform handles it all.
That’s what Accela was built to do.

50% faster

Processing the same permit volume in 6 weeks vs. 12 weeks, even as single-family home applications surged 40%.

Claire Jubb

Assistant County Administrator Charlotte County, FL
Within a week

Larger project plan review time reduced from multiple months to within a week.

Mary Wright

Business Analyst, Pima County Information Technology, AZ
2x inspections

More than doubled the number of inspections handled with fewer full-time employees.

Debbie Brannan

Area Manager of Technology and Innovation, Cabarrus County, NC

One platform. Every step of the building permit lifecycle.

More applications through the queue, faster

Connect intake, routing, review, and approvals in one workflow. Eliminate handoffs, duplicate data entry, and status chasing. Reduce application processing times.

Concurrent multi-department plan review

Planning, public works, fire, and utilities all review in one shared system at the same time. Every reviewer works from the same record, with annotations and approvals tracked in real time. Planning Directors see exactly where each case stands.

AI that reduces rework

AI guides applicants to the right application type at intake, reviews submissions for errors before formal filing, and surfaces relevant code and policy issues during review.

Inspections scheduled, tracked, and closed in one system

Automate public notice generation, hearing schedules, and agency notifications. Hearing outcomes and conditions of approval are recorded in the same system—no separate tracking required.

Better experience for residents and contractors

Applicants get real-time visibility into case status and consolidated feedback from all reviewing departments. Fewer status calls and resubmissions, and less foot traffic at the counter.

End-to-end lifecycle coverage

Powering your Civic Velocity Advantage...Supercharged by CivicAI
A graphic of a lifecycle process moving from the citizen experience – which comprises citizen idea, initial engagement, application submission and payment – through the staff experience – which comprises back office reviews, plan review, permit/license issuance and inspection and/or renewals.

Ready to move planning cases faster?

See how Accela helps planning departments do more with the staff they have.