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Accela provides a full team of in-house resources to provide the following services for smooth and effective implementations.

When deploying a licensing, permitting, or code enforcement software solution, there will always be configuration and implementation services needed to help meet the needs of your agency employees, field workers, and residents.

Accela has a full team of in-house resources to provide a broad range of services to our customers, including the following services for smooth and effective implementations.

  • Project Advisory
  • Solutions Architecture
  • Project Management
  • Implementation
  • Solution Optimization
  • Managed Application

Ensuring Success

Our Professional Services teams ensure successful deployments through:

  • Beginning with a working solution. Our Civic Applications are high quality and fully supported pre-built configurations that guarantee our customers always know the destination
  • Iterative and collaborative tailoring. We employ agile configuration methodologies and work with our customers every step of their journey to make any modifications necessary
  • “Visualizing instead of conceptualizing.” This enables our customers to be 100% clear on the direction their solution is taking along the journey, and able to see the progress from beginning to end

Value After

Once a customer’s system is close to deployment, Accela’s Professional Services team can also provide valuable services including:

  • Deep knowledge transfer to ensure our customers are well equipped to provide ongoing administration, testing, and enhancements as those needs arise
  • User enablement with training resources to ensure all users can hit the ground running in the new system
  • Results that mean less risk and optimal long-term health due to the experience levels of our staff, but also the rock-solid pre-built configurations provided with Civic Applications
  • The option of Accela’s Managed Application Services to provide hands-on resources for administration, optimization, and enhancements on an ongoing basis

Accela’s Professional Services organization is dedicated to customers getting the most value out of their investment in Accela software, both during and after system “go live.”

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