Deliver stellar service to business owners with convenient online business licensing

Business licensing serves a vital function in protecting public safety and commerce. Yet too often, the process to obtain or renew a license is fraught with cumbersome steps, outdated paper applications, and inefficient manual processes. Business owners become frustrated while agency staff struggle to manage it all.

Accela Business Licensing software eliminates the pain in the business licensing process, helping agencies reduce turnaround time and provide better customer service. With automated workflows, intelligent routing, and concurrent application review by multiple departments, Accela Business Licensing eliminates manual steps, makes agencies more efficient, and delivers a superior customer service experience to business owners in your community.

Features

Intelligent routing of business license applications

Configurable workflows automatically route license applications to the appropriate review queue based on agency processes. Simple renewals may receive automatic approval while new licenses in a new location may require involvement by several departments. Each application is routed as necessary for the level of review required.

Cross-department collaboration

Business licensing often requires review from multiple departments, depending on license type. Accela makes it easy for Building, Health, Fire, Zoning, Liquor licensing, and other departments to jointly work an application review, conduct inspections, communicate results, and move the application to final issuance.

Self-serve citizen portal

Business owners appreciate the convenience of online licensing. Licensees can initiate an online application, submit documentation, renew an existing license, and pay licensing fees online without ever coming into the office – saving agency staff time.

Powerful analytics and reporting

Drive transformative change with real data from licensing operations. Use pre-built reports, ad hoc reports, or third-party analytics systems to gain new insight and improve agency results.

Benefits

Deliver outstanding customer service

Provide all services online, including initial application, fee calculations, renewals, and real-time status updates, to reduce the need for citizens to call or travel into offices and wait in queues to submit paperwork or check progress.
Cut Application Processing Times

Accela automates many of the routine and manual processes involved in licensing review, saving staff members’ time and reducing turnaround times for new and renewal applications.
Eliminate duplicate work

Avoid duplicate data entry with mobile applications and an online portal for application intake and document submission. Prevent the errors and delays associated with paper-based application processes.
Recover lost revenue

Recover missing revenue from late filing fees and lapsed renewals – items which often go unbilled due to agency time constraints or lack of available data.
Remove barriers to community development

Manage more license applications in less time with improved workflow processes, thus removing cumbersome manual steps and speeding business growth and community development.