Civic Application forBusiness Licensing
Convenient online business licensing management that delivers stellar service to business owners
Too often, the process to obtain or renew a license is fraught with cumbersome steps, outdated paper applications, and inefficient manual processes. Business owners become frustrated while agency staff struggle to manage it all.
The Accela Civic Application for Business Licensing is a pre-built solution designed to:
Provide all services online, including initial application, fee calculations, renewals, and real-time status updates, to reduce the need for residents to call or travel into offices and wait in queues to submit paperwork or check progress.
Accela automates many of the routine and manual processes involved in licensing review, saving staff members’ time and reducing turnaround times for new and renewal applications.
Avoid duplicate data entry with mobile applications and an online portal for application intake and document submission. Prevent the errors and delays associated with paper-based application processes.
Efficient application management with improved workflows speeds business growth and gives resources back to community development.
Recover missing revenue from late filing fees and lapsed renewals – items which often go unbilled due to agency time constraints or lack of available data.
License Application Routing
Configurable workflows automatically route license applications to the appropriate review queue based on agency processes. Simple renewals may receive automatic approval while new licenses in a new location may require involvement by several departments. Each application is routed as necessary for the level of review required.
Self-serve licensee portal
Business owners appreciate the convenience of online licensing. Licensees can initiate an online application, submit documentation, renew an existing license, and pay licensing fees online without ever coming into the office – saving agency staff time.
Cross-department collaboration
Business licensing often requires review from multiple departments, depending on license type. Accela makes it easy for Building, Health, Fire, Zoning, Liquor licensing, and other departments to jointly work an application review, conduct inspections, communicate results, and move the application to final issuance.
Powerful Analytics
Drive transformative change with real data from licensing operations. Use pre-built reports, ad hoc reports, or third-party analytics systems to gain new insight and improve agency results.
Configurable workflows automatically route license applications to the appropriate review queue based on agency processes. Simple renewals may receive automatic approval while new licenses in a new location may require involvement by several departments. Each application is routed as necessary for the level of review required.
Business owners appreciate the convenience of online licensing. Licensees can initiate an online application, submit documentation, renew an existing license, and pay licensing fees online without ever coming into the office – saving agency staff time.
Business licensing often requires review from multiple departments, depending on license type. Accela makes it easy for Building, Health, Fire, Zoning, Liquor licensing, and other departments to jointly work an application review, conduct inspections, communicate results, and move the application to final issuance.
Drive transformative change with real data from licensing operations. Use pre-built reports, ad hoc reports, or third-party analytics systems to gain new insight and improve agency results.
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