Accela has changed the way our staff works in a complete 180 from the paper-based system. They had been hired to do data entry, but our Accela back-office configuration has enabled our staff to work more efficiently and produce more useful data.
We love what Accela offers—a platform that helps us grow as we need to grow and add modules and components as our business needs and requirements change.
The back office staff were able to move away from managing everything through paper and have a much easier day by looking at their workflows and seeing what tasks are ready to be worked on.
One platform. Every step of the occupational licensing lifecycle.
Online portal for licensed professionals
Licensees apply, upload education documents, submit work history, pay fees, check status, and renew. All online, any time, from any device. Fewer office visits and fewer calls.
Education and continuing education verification built in
Licensees upload CE certificates, reference letters, and work history directly to their application record. Staff can verify everything electronically, with all documentation in one place.
Intelligent routing and automated review
Configurable workflows route each application to the right reviewer automatically. Straightforward renewals can auto-approve. Complex applications route to the appropriate departments simultaneously. Licensing Directors see where every application stands.
Compliance and enforcement tools
Protect the public with built-in enforcement workflows. Track violations, escalate enforcement actions, and manage license suspensions or revocations. All within the same system, with a complete audit trail.
Better experience for professionals and agency staff
Licensed professionals get real-time visibility into their application status. Staff spend less time on manual tracking and more time on work that matters. Fewer calls, fewer errors, and less back-and-forth at every step.
End-to-end lifecycle coverage
