Occupational Licensing

Improve occupational licensing with online access and fast response times

Efficient, online occupational licensing delivers a smoother licensing process for all licensed professions

Occupational licensing provides important public safeguards while establishing clear guidelines for licensed professions. Yet too often, the process to obtain or renew an occupational license is overly complex and cumbersome. Licensees struggle to understand and follow the process for documenting education, work experience, and continuing education requirements.

Accela Occupational Licensing software simplifies the licensing process. An easy-to-use online portal makes it easy for licensees to upload documentation such as continuing education verification, reference letters, or work history. And for agency staff, automated workflows and intelligent routing eliminate manual steps and speed applications through the review process, delivering a superior customer service experience to licensed professionals.

Features

Intelligent routing of license applications

Configurable workflows automatically route license applications to the appropriate review queue based on agency-defined criteria. Simple renewals may receive automatic approval while new applications or those selected for audit receive higher levels of review.

Self-serve licensee portal

Occupational license holders have convenient online access to submit an initial application, attach required documentation, renew an existing license, and pay licensing fees online. Agency staff can communicate with licensees or request additional documentation be submitted.
Verification of education credentials

ccela Occupational Licensing can interface with continuing education providers to automatically retrieve credentials and validate licensees have satisfied continuing education requirements.

Unique workflows and license types

Create unique workflows based on board requirements for each occupational license type. The license issue, renewal, verification, and payments can all be customized based on requirements specific to each licensed profession or licensed level within a profession.

With Accela, we’re able to handle roughly twice the license volume without increasing staff, and we can identify and focus on our best revenue streams.”

Trudi Wenger

Information Specialist, Lenexa, Kansas

Benefits

Deliver outstanding customer service

Provide all licensee services online, including initial application, document submission, fee payments, and renewals. Licensees even receive real-time status updates on their application for a stellar service experience.
Cut application processing times

Accela automates many of the routine and manual processes involved in licensing review, saving staff members’ time and reducing wait times for licensees.
Prevent missing files

Avoid misplaced or lost documentation with electronic document handling. All licensee documentation is attached to the application, so files are always readily available for review and verification.
Enhanced compliance and enforcement

Protect public health and safety with stronger enforcement tools against licensees who violate public trust. Compliance workflows construct an escalating level of enforcement actions, including license suspension or revocation.