Latest Release

What's New in Civic Platform 9.0

Launched in Spring 2017, Civic Platform 9.0 includes many enhanced features and functionality, specifically requested by Accela customers. From a redesigned workflow to improve agency efficiency, to enabling partial payments through Citizen Access, 9.0 provides users with a more modern and streamlined experience.


Built with improved efficiency in mind, the workflow’s new design leverages Bootstrap, a sleek, intuitive and powerful framework for developing fast, responsive web pages. The workflow’s design aligns with an updated HTML user interface, surfacing the information you need when you need it, and providing improved usability and readability with fewer clicks.

Specific workflow updates include a new form designer, summary and expanded views, and a link to view the entire workflow build in the Workflow Designer.

Workflow user

With the updates, users can view tasks in-progress, and upcoming, as well as access sub-task details and AdHoc workflow tasks in detail with an expanded view.


With 9.0, residents now have the ability to make partial payments through Citizen Access. Residents can pay for individual “due now” items online and return to their account to pay for remaining items later, helping them avoid fines for incomplete payment. In addition, agencies are able to collect fees along the way rather than waiting for the full payment, which can provide funds quickly and simply, and greatly reduce the volume of paper checks processed in the back office.

ACA partial payment


In the 9.0 release, we also updated the GIS mapping capability, adding a location-based page flow in Citizen Access. This allows the selection of a location on a map during an application process, which can automatically populate the Address and Parcel sections of the application. This enhancement removes Silverlight dependency in Citizen Access, which removes the restriction of only using Internet Explorer.

GIS map

Key highlights:

  • AGIS Admin can define initial map extent and manage map services order. The ArcGIS online basemap is now the default
  • Support for ESRI ArcGIS 10.4, 10.3 and 10.2
  • Civic Platform 9.0 applications, including JavaScript and Silverlight GIS, now implement SHA-2 password encryption to comply with FISMA information security requirements


Civic Platform 9.0 also brings significant improvements to AdHoc reporting. Free with the Civic Platform, it features an updated look, new dashboards and enables the embedding of HTML and Javascript.


The Civic Platform experience is supported with Microsoft® Internet Explorer® version 11, Microsoft® Edge for Windows® and Google Chrome™ browsers. At this time, Edge is required to access the new user interface. Internet Explorer® version 10 is no longer a supported browser.

Extra Help for you to Upgrade
All updates have been delivered automatically for Accela hosted customers and are now available for download for on-premise customers.

For hosted customers, we have listened to your needs. To help you upgrade to the latest software, we have put packages together to fit your needs. With options for services hours to implement the product, and training hours to get your staff up to speed, we want to make the process as easy for you as possible. We are here to help! Contact your Account Manager for more details.