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Join us at Accelarate 2026!

Trusted by

900+
Government agencies
50%+
Of top U.S. cities & counties
300M+
Citizens served worldwide
25+
Years in GovTech

Agencies are being asked
to do more with less. The pressure isn’t letting up.

Higher constituent expectations. Siloed departments. Escalating regulatory complexity. Labor shortages. Funding uncertainty. These forces are outpacing the systems agencies rely on, and incremental fixes aren’t working.

That’s what Accela was built to do.

3 days

Reduced turnaround times for residential permits from three weeks to three days, and commercial permits from two months to five to ten days.

Luis Vasquez
Chief Building Official, City of McAllen, TX
178%

Able to keep up with a 178% increase in demand for building inspections.

Debbie Brannan
Area Manager of Technology and Innovation, Cabarrus County, NC
$250K

Approximately $250,000 annual savings for Manatee County from discontinuing legacy solutions and maintenance.

Glenna Campana
Building and Development Services Department, Manatee County, FL 

Built differently. Accountable for results.

Three things that separate Accela from every other platform in the market.
A woman's hands working at a laptop

The only truly end-to-end 
civic platform

From guided permit intake to inspection, approval, and renewal, Accela automates the complete service lifecycle on a single unified platform. No silos. No integration headaches.

30 years of government expertise, built in

Generic platforms take years to adapt to government. Accela brings 30 years of regulatory know-how and best practices already embedded.
Close up on a group of people putting their hands in the centre, denoting teamwork

A partner accountable for your sustained success

Accela doesn't implement and move on. Our in-house team has an 8-year average tenure and a 100% implementation success rate over five years.

One platform. Every solution 
your agency needs.

Purpose-built applications for every government service workflow, operating together on a single unified platform, or deployed where you need them most.

Building permitting

Faster approvals, fewer backlogs, better constituent experience.
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Planning & zoning

Streamline land use from application to decision, with full transparency.
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Business licensing

Give businesses a seamless digital path from application to renewal.
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Occupational licensing

Mobile-first case management that keeps inspectors efficient.
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Service requests

Route, track, and resolve requests with cross-department visibility.
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Fire prevention

Digital inspections and permitting so fire staff can focus on safety.
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Environmental health

Protect public health with digital inspections, licensing, and complaints.
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Asset management

Full lifecycle management for infrastructure assets, integrated with your platform.
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AI built for government. Not adapted for it.

In a market full of AI promises, Accela is building AI across the end-to-end civic platform, grounded in 30 years of real government workflows and designed to be explainable, auditable, and accountable.

Learn more about our AI approach
Skyline of Rochester, Minnesota

“Accela allowed us to cut processing time for trade permits in half, saved staff from excessive phone inquiries and manual processes, and enabled our team to prioritize more strategic, higher-value work.”

Office Services Coordinator,Building safety, City of Rochester, MN

“We moved our entire planning process online years ago — which meant that when everything changed overnight, we basically walked out the door one evening and were back to work seamlessly the next morning from home.”

Business Relationship Manager,City of Charlotte, NC
Exterior of a municipal looking building, possibly a city hall

“From 90 days to next-level service — Accela helped us transform our permitting experience in a way that our constituents notice every single day. The difference is real and measurable.”

Director,Community Development, Citrus County, FL

Ready to modernize at speed?

Deliver faster services without compromising trust or public safety.
Request a demoCustomer stories