20%-80%
Host compliance rate achieved after deploying Accela  
6 months
Time to go from 
20% to 62% compliance  
$3.5M
Estimated 5-year savings from licensing efficiencies 

Short-term rental growth is outpacing regulation. 

More hosts, more complaints, same staff. One platform handles it all.
That’s what Accela was built to do.

First city to launch online STR registration 

“Compliance of rental host licensing went from 20% compliance to 62% compliance six months after rolling out Accela Short Term Rentals. The city is now at an 80% compliance rate.” 

Dominic Vaiana

Deputy Director of Operations, 
City and County of Denver

One platform. 
Every step of the short-term rental registration lifecycle. 

More registrations through the queue, faster 

Connect intake, routing, review, and approvals in one automated workflow. Eliminate manual steps, duplicate data entry, and status chasing. Reduce registration turnaround times and get hosts compliant faster.

Compliance built into every step 

Automated workflows enforce registration requirements at every stage. Neighbors can submit complaints online, triggering enforcement actions directly in the system. Hosts, staff, and inspectors all work from the same record.

AI that reduces rework

AI guides hosts to the correct registration type at intake, flags missing documentation before formal submission, and surfaces relevant zoning and compliance requirements during review. Fewer back-and-forth delays.

Mobile inspections and field enforcement

Inspectors access their full caseload, complete checklists, log findings, and close out inspections from the field on any device. Enforcement actions are initiated and tracked in the same system. No paper, no re-entry.

Better experience for hosts and neighbors 

Hosts register, renew, and pay fees online anytime from any device. Neighbors submit complaints through a simple online portal. Fewer calls to staff and faster resolution for everyone involved.

End-to-end lifecycle coverage

Powering your Civic Velocity Advantage...Supercharged by CivicAI
A graphic of a lifecycle process moving from the citizen experience – which comprises citizen idea, initial engagement, application submission and payment – through the staff experience – which comprises back office reviews, plan review, permit/license issuance and inspection and/or renewals.

Ready to get more hosts registered and compliant? 

See how Accela helps agencies manage short-term rentals with the staff they have.