“We eliminated all walk-in traffic, check processing, and mountains of paperwork. Moreover, we’ve improved our agency’s performance by standardizing workflows, utilizing production metrics, and providing more accurate details to customers.”
“Everything in Accela made this project easier. We worked every application from within the Accela system, all our enforcement inspections were entered and scheduled, with the inspection results recorded back into Accela. Finally, all the licenses and reports were generated out of the system.”
“Before they only had a paper filing process, now citizens have an extremely easy and efficient application process for licenses and server permits that can be completed from any device.”
One platform. Every step of the alcoholic beverage licensing lifecycle.
More applications through the queue, faster
Connect intake, routing, review, and approvals in one automated workflow. Eliminate handoffs, duplicate data entry, and status chasing. Reduce licensing turnaround from weeks to days
Concurrent multi-agency review
Licensing staff, law enforcement, and fire reviewers work from the same shared record at the same time. Every reviewer’s annotations and approvals are tracked in real time. ABC Directors see exactly where each application stands.
AI that reduces rework
AI guides applicants to the correct license type at intake, flags missing documentation before formal submission, and surfaces relevant compliance requirements during review, reducing back-and-forth before it starts.
Mobile inspections, start to close
Inspectors access their full caseload, complete checklists, log findings, and submit inspection results from the field on any device. Back-office staff see outcomes in real time. No paper, no re-entry.
Better experience for applicants and licensees
Applicants apply, upload documents, pay fees, and track status online, anytime, from any device. Fewer status calls to staff, fewer walk-ins at the counter, and faster decisions for the businesses you serve.
End-to-end lifecycle coverage
