How Mesa, Arizona went all-in on digital permitting and never looked back
On a recent episode of the Accela Civic Innovators podcast, Heather Basford from Mesa’s Development Services Department and Samuel Small, the city’s…
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From City Hall crawl to real-time clarity: How Cleveland is transforming $2 billion in permitting
Cleveland is overhauling its permitting process from moving to the cloud, deploying a citywide electronic plan room, to using real-time KPI dashboards…
Read moreFrom five months to 44 days: How Butte County built disaster-ready government with a team of two
Butte County, California, has experienced 12 federally declared disasters since 2017. That’s a pace of response that would…
Read moreFrom 50 Days to 6: How Memphis Cut Permit Times by 87% Through Digital Transformation
Memphis and Shelby County's Division of Planning and Development transformed their permitting process through the Develop 901 initiative,…
Read moreFrom 90 Days to Next-Level Service: Citrus County’s Customer-Centric Permitting Transformation
When you're processing 20,000 building permits and 80,000 inspections a year, 90-day delays aren't just inconvenient—they're devastating. Contractors can't pay their crews. Residents can't move into their…
Read moreGovernance in Action: How San Diego’s IT-Business Partnership Drives Civic Success
For municipalities struggling with IT-business alignment, San Diego provides a clear roadmap: formalize governance, communicate constantly, define roles…
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