City of Philadelphia - Transforming City Government Through Customer Service - Accela

Success Stories

City of Philadelphia – Transforming City Government Through Customer Service

Philadelphia

About Our Customer

Philadelphia logo

Population

1.5 million

Challenge

The City saw an increasing volume of resident requests and a growing demand for information in its community. The City needed to empower staff to respond to residents faster, and residents needed more than a call center to connect with their local government.

Solution

The City implemented Philly311, powered by the
Accela communications system, which provides:

  • Resident mobile tools
  • Seamless third party system integration
  • Instant translations

Results

  • 50%+ cost savings
  • 90% closure rate
  • 15% fewer calls to the call center

Interested in learning more?

To learn more about the Accela Civic Platform and what it can do for your agency, fill out our simple online form.