Success Stories
City of Philadelphia – Transforming City Government Through Customer Service
About Our Customer
Population
1.5 million
Challenge
The City saw an increasing volume of resident requests and a growing demand for information in its community. The City needed to empower staff to respond to residents faster, and residents needed more than a call center to connect with their local government.
Solution
The City implemented Philly311, powered by the
Accela communications system, which provides:
- Resident mobile tools
- Seamless third party system integration
- Instant translations
Results
- 50%+ cost savings
- 90% closure rate
- 15% fewer calls to the call center
Interested in learning more?
To learn more about the Accela Civic Platform and what it can do for your agency, fill out our simple online form.