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Product Resources
PDF iconPermitting Overview
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Contractor Central Mobile App Overview

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Case Studies

Accela helps us take our online services to the next level.
It allows us to provide an end-to-end solution for our business
processes and allows us to meet the continuing and changing
needs of our customers.”

Vince Nicoletti,
Building Chief, Department of Planning & Development Services

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Simplify the building permitting process and empower citizens online

Managing the permitting process involves a lot of moving parts and opportunities for disconnects across multiple departments. Combine that with unpredictable volume due to seasonality, weather events or large projects, and it can be difficult to keep up with demand. Any delays cost building professionals money and slow down development in your community. Not to mention, securing the appropriate permits across a region or even state can be a logistical challenge.

With Accela Land Management for Permitting, you can simplify the hundreds of steps involved with completing a commercial and residential building permit and keep multiple departments informed in real time. You have the flexibility to define and manage the sequence of tasks to enhance and accelerate your department’s existing processes. And, each permit type comes complete with its own workflow based on industry best practices that starts with a simple acceptance step and ends with the issuance of a Certificate of Occupancy.

With Accela, you can:

  • Improve turnaround times by moving traditional counter services to the web and realizing the benefits of providing 24-hour self-service online for the public
  • Enable routing, task lists and alerts with an automated workflow that can be tailored based on your agency’s processes
  • Automate fee calculations and collections with an integrated revenue management capability
  • Incorporates ICC Building Code consideration and best practices for online customer application processing and payment, overall processing flow, data collection and fee collection
  • Meet current and future requirements with the ability to scale your solution to fit changing needs and easily deploy civic apps on the Accela Civic Platform


Thanks to our Accela solution, we were able to reduce turnaround times for residential permits from approximately three weeks to three days and for commercial permits from two months to 5-10 days.”

Luis Vasquez -  Chief Building Official, Building Permits and Inspections
McAllen, Texas


Key Features

  • Improve customer service with citizen engagement: By providing online citizen access to government services such as looking up information, applying and paying for permits, and printing off completed paperwork, your staff has more time to perform other core functions. Citizens save time, money and a trip to City Hall. And, they’ll receive ongoing updates as your staff processes their application, eliminating unnecessary phone calls.
  • Provide the right information at the right time: Providing your customers with accurate and timely documents is an obligation that can be time-consuming and fraught with errors. With Accela, you can rest assured that the proper documents will be populated with the correct information and emailed to your customers or presented to your staff and Document Management System automatically at the right time in the process.
  • Streamline fee calculations and assessments: Accurately assessing fees and timely collection is fundamental to the financial health of your agency. With Accela, your customers can pay for their applications online with ease. Accela Land Management for Permitting comes with a library of fees specific to permit type. The solution automatically assesses the appropriate fees, allowing customers to easily pay online or at the counter.
  • Perform advanced reporting and analytics: No longer does retrieving data require someone on staff with specialized training and coding skills. Get a comprehensive view of activity for your agency’s permit history with standard and ad-hoc reporting tools. With streamlined access to building and planning resources, you can easily share data with others.

Learn more about Accela Land Management.

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