“The way we used to process billing would take our admin staff days to complete a full billing cycle. Now, with the implementation of Accela, we not only save administrative time, but we can provide accurate billing reports for the management team.”
“This has been a big improvement for our cost recovery as well as tracking what’s been done and what’s still pending. We also offer an online payment option for our customers which is great customer service, and has resulted in more payments made by the deadlines.”
Built for fire departments. From the inspection floor to the fire marshal’s desk.
Complete more inspections in less time
Inspectors arrive in the field with full inspection history, pre-built checklists, and the ability to work offline. Results sync automatically and can be shared with property owners in real time, eliminating double entry and follow-up calls.
Give property owners better visibility
Property owners can submit permit applications, schedule occupancy inspections, pay fees, and track progress online without calling the office. Fewer status inquiries means more time for staff to focus on inspections.
Improve inspector scheduling and coverage
Fire captains and supervisors can set scheduling rules that account for shift coverage, fire station assignments, inspector expertise, and leave. The right inspector gets assigned to the right inspection, every time.
Recover more revenue from permits and fees
Automatic fee notifications and online payment options make it easier for property owners to pay on time. Items that once went unbilled due to manual tracking gaps are now captured and collected consistently.
Track department performance across every district and station
Pre-built and configurable reports give fire department leaders visibility into inspection coverage rates, permit processing timelines, staffing levels, and performance by district, station, and program.
End-to-end lifecycle coverage
