Accela is the best piece of software the city has ever purchased.
We’ve been able to improve the customer service experience by getting rid of those duplicate efforts. We’ve had our customers tell us it’s nice to know what to expect as far as look and feel from a technology standpoint.
We love what Accela offers…a platform that helps us grow as we need to grow and add modules and components as our business needs and requirements change.
One platform. Every step of the business licensing lifecycle.
Cut application processing times
Connect intake, routing, concurrent review, and approval in one workflow. Eliminate handoffs, duplicate data entry, and status chasing. Agencies process more applications in less time without adding staff.
Cut application processing times
Connect intake, routing, concurrent review, and approval in one workflow. Eliminate handoffs, duplicate data entry, and status chasing. Agencies process more applications in less time without adding staff.
Self-service for business owners
Applicants apply online, calculate fees, upload documents, check status, and renew any time, from any device. Fewer counter visits, fewer phone calls, and faster turnaround times.
Intelligent routing and concurrent review
Configurable workflows automatically route each application to the right queue. Simple renewals can auto-approve. Complex new licenses route to multiple departments simultaneously. Licensing Managers see exactly where every application stands.
Recover lost revenue from lapsed renewals
Automatically track renewal deadlines, trigger notices, and flag late filers before revenue slips. Items that once went unbilled due to staff time constraints are now captured, tracked, and collected.
Better experience for business owners & staff
Business owners get real-time visibility into application status and consolidated feedback. Staff spend less time on manual tasks. Fewer calls, fewer counter visits, and less back-and-forth on both sides of the counter.
End-to-end lifecycle coverage
