Every month brings new examples of agencies doing more with less, serving residents faster, and building the kind of government infrastructure that communities deserve. This month’s newsletter is no different.
Dig into the latest stories, upcoming training opportunities, and announcements from across the Accela community.
Accela News & Announcements
From City Hall Crawl to Real-Time Clarity: How Cleveland Is Transforming $2 Billion in Permitting
How Waterloo, Iowa, Modernized Asset Management by Unifying GIS and Field Operations
The City of Fresno’s New Public Portal to Enhance Online Permitting
The City of Fresno has gone live on Accela’s new Public Portal™, delivering a more modern, accessible, and user friendly online experience for residents, contractors, and businesses.
AI Built on How Government Works
Government AI has one requirement commercial AI doesn’t: every decision must be publicly defensible. Accela has spent 30 years inside that reality, and CivicAI is built from it.
Accelarate Early Bird Registration & Trendsetter Awards
Register for Accelarate 2026 by May 12 to lock in the Early Bird rate of $1,295 for $100 off the standard pass.
And nominations are now open for the Accelarate 2026 Trendsetter Awards, recognizing the trailblazers driving change in government services! Self-nominations are encouraged, so don’t hold back. Nominations close April 30.
Events
May 2026 Citizen Access Administration Certification Orientation Meeting
May 1, 2026
10:00 am- 11:00 am
The ACP Level 1 Certification validates the skills and expertise of experienced Civic Platform Administrators and Accela Implementation Partners who are ready to demonstrate realworld configuration and administration proficiency.
May 2026 Ad Hoc Reports Certification Orientation Meeting
May 1, 2026
11:00 am-12:00 pm
The ACP Level 1 Certification validates the skills and expertise of experienced Civic Platform Administrators and Accela Implementation Partners who are ready to demonstrate realworld configuration and administration proficiency.
May Release Training
May 7, 2026
12:00 pm -1:00 pm
Join the monthly Accela Product Release Training to review recent updates and understand how they may impact your environment.
May Accela Insights Administration
May 8, 2026
9:00 am – 1:00 pm
The Accela Insights Administration Course offers comprehensive training for administrators seeking proficiency in leveraging Accela Insights within the Accela Civic platform.
May Crystal Reports
May 11-14, 2026
9:00 am – 12:00 pm
You will receive instruction in designing reports, connecting to custom data, creating custom formulas, and accepting user input through parameters.
May Civic Platform Records and Mobile Administration
May 12-14, 2026
8:00 am – 3:00 pm
The Civic Platform Records and Mobile Administration course is designed to equip you with the skills and knowledge required to build and maintain all facets of record type configuration within the Civic Platform.
May EMSE Scripting Level 1
May 19-20, 2026
9:00 am – 1:00 pm
The EMSE Scripting Level 1 course is specifically designed to provide you with a comprehensive understanding of the basics of EMSE scripting and the critical relationship between configuration and scripting.
May Civic Platform User Experience Administration
May 19-20, 2026
9:00 am – 2:00 pm
The primary objective of this course is to equip you with the knowledge and skills required to configure and maintain Citizen Access for your agency.
May GIS Administration
May 21, 2026
9:00 am – 1:00 pm
This course is specifically designed to provide you with the necessary knowledge and skills to effectively configure and maintain Accela JavaScript GIS maps in the Civic Platform and Citizen Access.
May Citizen Access Administration
May 25-26, 2026
9:00 am – 2:00 pm
The primary objective of this course is to equip you with the knowledge and skills required to configure and maintain Citizen Access for your agency.
May Ad Hoc Reports
May 28, 2026
9:00 am – 1:00 pm
This training is designed to equip participants with the essential skills and knowledge required to prepare, manage, and deploy low to medium level reports using the Ad Hoc tool.
