Kenton County
Planning and Development Services of Kenton County Reduces Paving Costs and Enables Proactive Coordination with Right of Way Management
Built to scale government innovation
A powerful, extensible foundation for Civic Applications and cloud solutions that help governments provide the best experience for residents and support community growth
SaaS Platform
A shared SaaS foundation with all the technologies and capabilities government agencies need — from small local departments to large state programs.
Civic applications
Everything an agency needs to make it easier for residents to open and run a business, apply for permits, request services, and schedule inspections.
Flexibility & scalability
Built to grow with your agency. Add solutions and capabilities over time through configuration, not custom development.
Robust, flexible platform
Workflow Engine
Automated processes involving multiple departments and workflow tasks for assigning tasks for staff, managing SLAs, routing, and approvals. Enables cross-department collaboration.
GIS
Leverage your own GIS to visualize data using parcels, addresses, and other GIS features. Enhanced search functionality helps staff and field personnel quickly locate and manage records. Configurable business rules ensure GIS data supports the way your agency works.
Mobile Apps
Mobile applications enabling anyone who needs to access applications in the field to view data and forms, optimize scheduling and routing with GIS, create records from the field, capture photos, videos, and signatures, and submit everything in real-time on their preferred device.
Public Portal
Public Portal is a modern, configurable digital front door that enables government agencies to deliver intuitive, community-friendly online services. From permit applications and business licensing to status tracking and communications, Public Portal simplifies the entire experience for residents and businesses.
ePermitHub Digital Plan Room
With ePermitHub fully integrated into the Accela Civic Platform™, agencies collaborate directly with staff to configure workflows, roles, and requirements, ensuring a seamless fit and a successful rollout.
OpenCounter
A guided pre-application experience that helps residents and business owners understand permitting and licensing requirements before they apply. OpenCounter reduces counter traffic and phone inquiries, improves application completeness, and gets applicants to the right process faster.
Communication Management
Keep residents, business owners, and staff informed with multi-channel communications. Supports two-way conversations, email notifications, SMS alerts, including two-factor authentication and inspector ETA updates, and push notifications. Configurable rules automate outreach at every stage of a workflow
Reports and Analysis
Comprehensive reporting and analytics capabilities spanning the full spectrum of agency needs, from pixel-perfect standard reports to self-service operational dashboards and insights, to support data-driven decision-making and improve visibility into performance, operations, and public service outcomes.
Connected Ecosystem
Integrate Accela with the systems your agency already relies on through APIs, pre-built integrations, and partner solutions. Connect GIS, 311, payments, courts, identity systems, and more while extending workflows across your civic technology ecosystem.
Better experiences for the residents you serve
Give residents the self-service access they expect. Anytime, on any device.
- Apply, pay, check status, and schedule inspections online from any device.
- Two-way communication with real-time updates on requests and case status.
- Visibility into where their application or request stands at every step.
- Connected communities through Accela Service Request Management (SRM) and open data.
Built to meet you where you are
Modern infrastructure designed for agencies of every size. Scalable, reliable, and flexible enough to grow with you.
Scalability
- Handles large concurrent loads from both staff and residents.
- Cloud infrastructure scales to meet growing demand.
- Add solutions as your community’s needs evolve. No re-platforming required.
Reliability
- Full system redundancy, automatic failover, and disaster recovery built in.
- Meets government-grade standards for uptime and availability.
Flexibility
- Configured for the way your agency works. Not built to a generic template.
- Start with Civic Applications and configure to your requirements. No costly custom development.
Extensibility
- Open APIs through Accela Construct connect Accela to the systems your agency already uses.
- Pre-built integrations and a full API library make connecting to GIS, 311, court systems, and more straightforward.
Learn more
Charlotte County
Charlotte County Leverages Technology to Speed Disaster Recovery, Enhance the User Experience and Foster Community Development
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