Premium Citizen Experience powered by OpenCities

Premium Citizen Experience powered by OpenCities

Transform your online citizen experience

Accela and our partner, OpenCities, share a common vision for the citizen experience.

  • Better search and discovery of information
  • Personalized content from any device
  • Transact, interact and do more online

Digital transformation isn’t just about a redesign of the current website; it’s thinking strategically about what your online presence should be. Accela and OpenCities combined expertise and technology to help you realize your vision for a new digital front door to all your online services.  

Solutions

First-of-its-kind solution to integrate an agency website, forms, and citizen portal of a regulatory process system of record. 

 

Department Portal

 

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  • Department Portal has everything a department needs to digitally transform services, including a best practice design template with no code and at an affordable price
  • Core functionality for department homepage and services
  • Form builder with drag and drop, smart logic, with no custom code required

 

 

Full Jurisdictional Website

 

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  • A website is the digital front door to all agency services. Pre-built content templates get the job done, at an affordable price
  • Purpose built for managing all citizen: government touch points
  • Easily digitizes PDFs to online service pages
  • Includes ability to prioritize the most popular request and task on the homepage
  • Offers more content templates than a department portal (i.e. News, Events, My Neighborhood)
  • Form builder with drag and drop, smart logic, with no custom code required

How it Works 

A private API developed by Accela provides the highest degree of reliability and support as it manages the integration layers for the Premium Citizen Experience powered by OpenCities.

 

Branding Integration

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Data Integration

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Integrated Solution Benefits

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  • Modernizes your agency website to transform the citizen experience journey
  • Leverages rich usage data and machine learning to continuously evolve the experience
  • Enables online user to quickly find the services they need and easy-to-understand, actionable content
  • Publishing online content and forms can be done without any coding skills
  • Data connection takes user data and pre-populates the Civic Application, saving your residents valuable time
  • Full mobile-responsive, accessibility-compliant, and forward-compatible

The best part is we have made an investment in Accela as a horizontal business system and now with OpenCities we have a user layer that can also go horizontal.” ​

Kevin Goodwin
City of San Antonio,TX
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Citizen Hub & Employee Hub

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Ready to improve your citizen experience?

Contact us today for additional information on the Premium Citizen Experience powered by OpenCities.