COVID-19 Response Solution - Accela Government Software

covid virus iconCOVID-19 Response

Let’s Reopen Government

COVID-19 Response Solutions

Accela is helping government agency leaders navigate the varied and complex stages of reopening readiness, safely and smartly.

Accela technology can help governments during the COVID-19 crisis by allowing business to take place online, without breaking any shelter-in-place directives for residents or staff. Online services enable construction projects, inspections and applications to keep moving forward, and ensures critical public safety activities continue.

 

Download Overview of All Covid-19 Solutions

How to Leverage Your Existing Accela Software

Accela technology can help governments during the COVID-19 crisis by allowing business to take place online, without breaking any shelter-in-place directives for residents or staff. Online services enable construction projects, inspections and applications to keep moving forward, and ensures critical public safety activities continue.

If you are an existing Accela customer, you already have technology implemented that can help provide critical services during this event. Each of our Accela Civic Applications can be leveraged to protect and service residents and businesses. From Planning, Building, Environmental Health and more, view detailed information on how each of our solutions are positioned to help.

Already an existing customer? Learn how your solution can be further leveraged for COVID-19.

COVID-19 Response Solutions

Online Citizen Services
Shot of a diverse group of businesspeople working together at a laptop

Certify or re-certify medical professionals, and also manage the screening, availability and scheduling of volunteers during the COVID-19 crisis.

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Virtual Inspections
A senior construction site manager visually inspects a building project

Construction projects requiring inspections can utilize “virtual inspections” through Citizen Access so no in-person visits or contact in the field is needed.

Download Solution Brief

Mobile Capabilities for Agency Staff
Technologist in protective white suit with hairnet and protection mask working in production plant.

Enable field workers with mobile solutions to perform critical inspections and collect information with minimal interactions with people or transfer of paper.

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Temporary Structure / Medical Facility Inspections
Doctors with bacteriological protection suits attending a patient

Provide online application capabilities and mobile inspections to ensure the temporary structures for the surge in patients are safe for occupancy.

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Non-Essential Business Enforcement
Store Closed Due to Coronavirus

Provide an online resource for citizens to file complaints about non-essential businesses that may be open and not complying with the latest mandates, and help agency staff capture data on potential violators.

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Business Re-Opening Management
Open sign on cafe hang on door

Helps agencies navigate the challenges and considerations of the re-opening process to ensure the safety of business owners and residents in the community.

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Delivery Driver Registration
Shot of a delivery man reading addresses while sitting in a delivery van

 Get additional delivery capacity quickly with online registration tools for driver and vehicle registration, background checks and uploading of licensing information.

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Volunteer Management
Doctor wearing protection face mask.

Certify or re-certify medical professionals and manage the screening, availability and scheduling of volunteers to assist with the surge of patients and to temporarily supplement hospital capacity.

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Temporary Child Care Facilities
Daycare Worker Sitting on the Floor Reading to Babies stock photo

Review, approve, and manage childcare provider licenses to provide temporary childcare programs during the pandemic.

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Unauthorized Occupancy
Male real estate agent looking up at a house exterior

Collect occupancy information in the field and provides the ability for citizens to report vacant structures to assist homeless individuals and families needing to isolate.

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Temporary Occupancy
Chelsea Hotel in NYC

Manage temporary housing facilities for people who need to be quarantined or find shelter due to homelessness or shared living arrangements.

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Employee Hub
Elderly woman working on laptop computer, smiling.

Powered by OpenCities, Employee Hub helps keep agency staff informed, engaged and able to complete key onsite tasks digitally.

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Citizen Hub
Father working from home and taking care of baby daughter

Powered by OpenCities, Citizen Hub helps agencies create departmental websites where citizens can find information with intuitive navigation, and easily apply for the services they need online.

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REOPENING GOVERNMENT

COVID-19 Playbook for Restoration

  • A framework for reopening state and local government
  • Checklist for state and local leaders
  • Key considerations for department heads and task force members
  • Suggested timeframes for revisiting processes and policies

 

Download the Playbook

Webinars

Business Re-Opening Management
On-demand Webinar
Homelessness remains a problem in many cities and these individuals are especially vulnerable to COVID-19. When citizens are not able to isolate at home, they may find alternatives such as vacant homes or buildings which can be a public safety concern. Accela can help agencies with mobile solutions to collect occupancy information in the field and provide the ability for citizens to report vacant structures which become occupied. LENGTH 30:00

 

Unauthorized Occupancy | Accela COVID-19 Response Solutions
On-demand webinar
Homelessness remains a problem in many cities and these individuals are especially vulnerable to COVID-19. When citizens are not able to isolate at home, they may find alternatives such as vacant homes or buildings which can be a public safety concern. Accela can help agencies with mobile solutions to collect occupancy information in the field and provide the ability for citizens to report vacant structures which become occupied. LENGTH 30:00

 

Non-Essential Business Enforcement | Accela COVID-19 Response Solutions
On-demand webinar
The spread of COVID-19 has required governments to quickly identify what constitutes a business as “essential” and able to stay open and operating during the pandemic.Accela’s solution can help guide communities through this process by providing an online resource for citizens to file complaints about non-essential business that may be open and not complying with the latest mandates. The solution can also help agency staff capture data on potential violators and follow-up on a citizen report in a timely manner. LENGTH 30:00

 

Citizen Hub and Employee Hub | Accela COVID-19 Response Solutions
On-demand webinar
Parents who work in health, safety, and essential services need childcare for their families. Accela can help agencies review, approve, and manage temporary licenses for childcare facilities and providers during the pandemic. LENGTH 60:00

 

Volunteer Management | Accela COVID-19 Response Solutions
On-demand webinar
Accela can help agencies certify or re-certify medical professionals, and manage the screening, availability and scheduling of volunteers during the COVID-19 crisis. LENGTH 30:00

 

Temporary Child Care Facilities | Accela COVID-19 Response Solutions
On-demand webinar
Parents who work in health, safety, and essential services need childcare for their families. Accela can help agencies review, approve, and manage temporary licenses for childcare facilities and providers during the pandemic. LENGTH 30:00

 

Virtual Inspections | Accela COVID-19 Response Solutions
On-demand webinar
Construction projects requiring inspections can utilize “virtual inspections” through Citizen Access so no in-person visits or contact in the field is needed. LENGTH 30:00

 

Online Citizen Services | Accela COVID-19 Response Solutions
On-demand webinar
Quickly set up critical online services such as request for inspection, payment of fees, and online alerts to reduce and eliminate the need for office visits. LENGTH 30:00

ISSUE BRIEF

Budgeting Through Uncertainty

Practical advice for navigating declining revenues, shifting priorities and evolving funding stream

  • Citizen engagement in the budget process 
  • Cost-benefit analysis of core services and service delivery
  • Automation and technology-driven process improvement

 

Get the Issue Brief