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From 90 Days to Next-Level Service: Citrus County's Customer-Centric Permitting Transformation
Civic Innovators | S1:EP05

From 90 Days to Next-Level Service: Citrus County's Customer-Centric Permitting Transformation

In this episode, hosts Noam Reininger, CEO of Accela, and Joe Morris, Chief Innovation Officer at Government Technology, sit down with Eric Landon, Growth Management Director for Citrus County, Florida, to unpack how Citrus County transformed their permitting operation—processing 20,000 permits and 80,000 inspections annually—into a customer-centric model that launched with barely a complaint.

Ep Title Time Play
E05
From 90 Days to Next-Level Service: Citrus County's Customer-Centric Permitting Transformation
 16:09 Watch on Spotify Watch on YouTube
E04
Governance in Action: How San Diego’s IT-Business Partnership Drives Civic Success
 20:25 Watch on Spotify Watch on YouTube
E03
Rewriting the Rules: Inside Merced County’s Permitting Overhaul
 33:13 Watch on Spotify Watch on YouTube
E02
Building Efficiency: How Tampa & Lennar Homes Cut Plan Review Times by 30%
 24:29 Watch on Spotify Watch on YouTube
E01
Unified for Impact: How Clark County Modernized Government Services at Scale
 25:54 Watch on Spotify Watch on YouTube

Where Civic Challenges Meet Bold Solutions

Civic Innovators is Accela’s bold new podcast series spotlighting real-world government transformation, all through the lens of a single high-impact question. We explore how one courageous decision or innovative shift helped public agencies solve major challenges, improve operations, or better serve their communities.

Each episode features

  • A powerful question that drives the conversation – focused on real outcomes, not just process
  • A candid conversation between Accela CEO, Noam Reininger, e.Republic Chief Innovation Officer, Joe Morris, and a guest government innovator
  • Firsthand stories from state and local government leaders and IT innovators
  • Tangible insights and takeaways to inspire action in your own agency

One question. One episode.
One real transformation.

Explore real government change on the Civic Innovators Podcast – a fresh take on civic innovation, created for and by public sector professionals.

With

Noam Reininger

Noam ReiningerChief Executive Officer, Accela

Joe MorrisChief Innovation Officer, e.Republic

Be Our Guest

Are you leading change in your agency?Want to share your story on Civic Innovators?

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