Philadelphia’s eCLIPSE platform has supported the city for over a decade, and it makes sense to wonder what’s next? Originally launched in 2014, the system wasn’t built for the mobile-first, multilingual, and rapidly evolving needs of today’s government. Manual processes, disconnected tools, and legacy workflows are making it harder for staff to keep up, and harder for residents to engage.
Philadelphia already has Accela’s OpenCounter in place, and we can simply expand and deploy the permitting system. By bringing OpenCounter together with Accela, you’ll create a seamless experience for both applicants and staff, from guided online applications to backend reviews, approvals, and inspections.
Not mobile-first or intuitive, hard for both residents and staff.
Legacy workflows and inefficient processes slow everything down.
OpenCounter is live, but it doesn’t connect to your back-office system.
A barrier to equitable access for non-English speakers.
Slow to adapt to new license types, fee updates, or policy shifts.
Offer multilingual, mobile-friendly tools for licensing, permitting, zoning checks, electronic plan review, and fee calculation.
Automate intake, routing, reviews, and inspections to speed turnaround times and reduce errors.
Accelerate plan checks with integrated eReview capabilities, no more uploading files to a separate system.
Quickly launch new license types or enforcement programs without relying on outdated system customizations.
Dallas, Denver, Atlanta, Las Vegas, Los Angeles, San Fransisco, New York, Baltimore, and others rely on Accela to modernize licensing and permitting.
Accela is built for cities working to expand access, improve efficiency, and serve their communities more equitably.
With OpenCounter already in place, Accela makes it easy to scale up, not start over.
Get a personalized walkthrough of how Accela can help Philadelphia
