This month we’re helping Accela customers ‘spring forward’ with resources and training to help sharpen their technology skills and extend use of the Civic Platform. In this highlight roundup, learn about some of the updates included in Accela 22.2.5 and what’s coming in the 23.1 release. We’re also sharing insights from Accela’s head of Technical Support on his recipe for customer success, and the dates and location information for our upcoming Accelarate 2023.
Accela 22.2.5 is Here
Hot off the presses … Accela 22.2.5 is here! The most impactful changes are coming in Accela Mobile. To learn about the version’s updates, how to brand your site with ACA Modernization, and the latest features in the upcoming 23.1 release, be sure to watch the short training video.
Save the Date for Accelarate 2023
The best part of Accelarate each year is connecting with our customers and providing a platform for you to share ideas and best practices with each other. This year’s conference will be hosted at the Gaylord National Resort and Convention Center at National Harbor, MD, September 24-27, 2023.
Early-bird registration and more information about the agenda will be available in April. Please note that half-day and full-day training will be held for an additional fee on Wednesday, September 27th. We look forward to seeing you at Accelarate 2023!
The Recipe for Customer Success
In our recent blog, hear from Jack Reid, Vice President of Technical Support at Accela, who shares his thoughts on the key ingredients for customer success, what he thinks sets Accela apart, and how modern technology can help government agencies succeed. Read the interview here.
Upcoming Training Dates
Whether you’re an administrator, developer, business analyst, inspector, partner, or anything in between, we have training available to help you do your job faster, better, and more confidently.
for our upcoming training events. Space is limited.
- Ad Hoc Reports
This training provides participants with the skills and knowledge to use the Ad Hoc tool to prepare, manage and deploy low to medium-level reports.
- Accela Certified Partner Level 1 Test-out: User Experience Configuration
The ACP Level 1 CIVP User Experience Test-out option is available for Accela Partners who meet the ACP Level 1 requirements.
We’re also excited to share the availability of our new learning path, Civic Platform: Working With Activities. This new course module introduces you to working Activities for Records, APO, and People, and is targeted for Civic Platform end-users such as Permit Tech/Counter Staff, Plan Review Staff, Finance & Accounting Staff, Inspectors and Super-users. Crystal Reports and Writing Accela Reports in SQL Server Reporting Services are also part of Accela University events.
If you want to learn more, please visit the Accela Success Community, your one-stop-shop for all communications, resources, support and peer exchange.