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Responding with COVID-19 Solutions

Over the last month, we heard from customers about some of the most critical challenges they need to solve –and solve fast– to keep operations running and citizens safe and healthy during the aggressively growing crisis. In response, Accela’s product experts developed a suite of Accela COVID-19 Response Solutions. The cloud-based solutions are designed to help all governments (not just our customers) navigate new modes of business operation during “shelter-in-place” and “social distancing” mandates, enable newly remote staff members to work effectively from home, and ensure that critical government services continue to run digitally.

Covering the Virtual Basics First

Through our discussions with customers, we identified the two biggest ways Accela can help agencies right now: help enable a remote workforce to continue providing citizen services digitally, and help agency staff conduct remote inspections.


From online citizen services that enable government agencies to mitigate public health risks that could occur via in-person interactions at city or county offices, to mobile inspection and virtual inspection capabilities to help field workers continue critical, timely inspections or construction projects as scheduled including inspections for temporary structures or medical facilities, each of the COVID-19 Response Solutions are specific to the needs of response efforts and can be rapidly implemented in as little as 24-72 hours, depending on the solution. They include any necessary training as well as free, live, instructor-led video training courses for customers and new users to enable them to leverage the new technology properly.

Accela is prepared to partner with any agency to ensure they can support their citizens during this time, regardless of resource constraints. 

What Being a Partner is All About

I have been asked over the last several weeks how Accela is doing and how viable and relevant our business is in times like this. The answer can be found in the Civic Applications and solutions we provide, each designed to help governments build communities, grow businesses, or protect citizens, and now respond to the COVID-19 pandemic. At our core, the reason we are in business is to serve our government customers and enable them to serve their citizens. It’s what we do and it makes us proud.

If we can help you get services online, or if you have a specific COVID-19 response use case you want to discuss that could help your community, please don’t hesitate to reach out.

Stay safe and well.


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