It has been a very trying year for us all. The COVID-19 pandemic meant that in a very short timeframe, agency employees were forces to work at home, and shelter–in–place meant citizens could no longer visit agency offices to do business.
Agencies whose digital transformations were further along fared well with the changes. Those agencies who had made less progress, faced more significant challenges. In either case, agencies realized they needed to move more of their citizen–facing functions online, so no matter what happens, they can provide high levels of citizen services. The word we have heard all year long is resiliency and how speeding up digital transformations can help ensure agencies can always do business with their citizens.
This release, and the product roadmap which includes future releases, are a direct reflection of what we hear from our customer and what we know will improve the security, ease of use, and productivity for agencies. For this Spring release, our focus has been the following:
- To help agencies accelerate their digital transformations
- Increase an agency’s agility and ability to adapt quickly to change
- Enhanced security and usability for citizens, enabling agencies to build higher degrees of trust within their communities
- Increased operational efficiency for our agency customers