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City of North Port Cuts Permit Review Times by Over 75% with Accela® and ePermitHub

San Ramon, CA, July 8, 2025 — Accela®, a trusted provider of cloud solutions for government, today announced a major milestone in its partnership with the City of North Port, Florida. Through the implementation of Accela’s Civic Platform® and the integration of ePermitHub®s Digital Plan Room™, the city has dramatically improved its permitting operations—reducing review times from weeks to just days.
Before this transformation, only 68% of building permit applications were processed in under 30 days. Today, the city is achieving remarkable results:

• Permit review times have dropped from 20–40 days to fewer than 10 days
• Over 90% of building permits are now processed in just 3–5 days
• More than 80% of Certificates of Zoning Compliance (CZC) are completed in under 5 days

These improvements were made possible by the City’s adoption of Accela’s flexible, cloud-based Civic Platform and the integration of ePermitHub’s Digital Plan Room automation, which streamlined workflows and eliminated manual bottlenecks.

“We’re proud to support North Port in delivering faster, smarter services to its community,” said Jonathon Knight, Chief Operating Officer at Accela. “This is a powerful example of how modern technology and strong partnerships can help local governments meet the needs of their residents with greater speed and accountability.”

The City of North Port echoed the success of the initiative. “We know the new processes caused some initial confusion and understandable skepticism, ”said Alaina Ray, Development Services Director at City of North Port. “But the results speak for themselves. We’ve seen a measurable improvement in turnaround times, and our team is proud of the progress we’ve made in delivering better service to our community.”

For media inquiries, please contact:
Media@accela.com

About Accela^®

Accela^® is one of the leading providers of cloud-based software solutions, empowering local and state governments to drive efficiency and modernization. Accela offers both a configurable platform and out-of-the-box civic applications for core processes including, but not limited to, permitting, licensing, and code enforcement. Accela assists agencies in streamlining workflows, reducing manual tasks, and improving service delivery. With a commitment to end-to-end support, Accela is a trusted partner to over 600 agencies and jurisdictions worldwide. For more information, please visit www.accela.com.