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Florida District Adopts Accela Automation to Manage Services for Amusement Parks

Reedy Creek Improvement District, near Orlando, spans two counties and incorporates Walt Disney World Resort Complex

LAKE BUENA VISTA, Fla., March 28, 2012 – Accela, Inc. today announced that the Reedy Creek Improvement District (RCID) will deploy Accela Automation® web software to streamline key permitting and inspection services to its residents and businesses, and provide 24/7 online permit submission and tracking capability.

As a special taxing district, RCID is responsible for managing utilities, land use regulation and planning, building and construction code enforcement and inspections, and emergency fire and medical services, as well as communicating with local, regional, state and federal regulatory agencies. Though the 39-square mile district spans two counties and encompasses the cities of Lake Buena Vista and Bay Lake, RCID’s jurisdiction contains fewer than 40 permanent residents. The land is primarily owned by subsidiaries of the Walt Disney Co. and is called the Walt Disney World Resort, so that RCID-managed development projects serve an average daily population of 250,000 visitors to the Disney parks and attractions.


Slated for deployment in early 2013, the new GIS-enriched Accela Automation system will enable RCID’s Building & Safety, Fire Prevention and Planning & Engineering departments to more efficiently manage their projects within the Walt Disney World Resort which includes the Magic Kingdom, EPCOT, Disney’s Hollywood Studios, Disney’s Animal Kingdom, Downtown Disney, two water parks and a variety of resorts and hotels. RCID offers unique solutions to highly technical construction issues through the enforcement of the EPCOT Building Codes written and developed expressly for this type of entertainment environment.

Accela Automation’s tight GIS integration will make it possible for RCID to create and manage specific project locations within its unique and extensive address system. In addition, RCID will also be able to automate the many steps involved with issuing a building permit, including application check-in, plan reviews, corrections, fee calculation and collection, inspections and task lists, and much more. Accela Automation will empower RCID to define and manage workflows that are unique to the infrastructure services needed to support a huge transitory population of hundreds of thousands of visitors each day.

RCID will also use the accompanying Accela Mobile Office™ software to enable field personnel and inspectors to file reports and upload GIS and other files to a centralized database while working on-site, using portable touchscreen devices. Meanwhile, Accela Citizen Access™ will web-enable key back-office applications, giving citizens and contractors 24×7 online access to government services from their PCs and mobile devices.


Accela Automation is deployed by hundreds of governments of all sizes as a platform delivering services via the web, and for automating critical tasks associated with permitting, licensing, code enforcement, community development and planning, inspections and investigations, infrastructure asset management, emergency response, and more. Accela Automation—which can be deployed on-premise or hosted in the Accela Cloud—utilizes an open architecture and a centralized database, allowing information to be shared across departments and improving communication between agency, field staff, the public, and businesses.

Long-time Accela partner IKC Consulting is assisting with configuration, testing and deployment of RCID’s Accela Automation implementation (

Media Contact

Gabe Graham

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