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Louisville Metro Government Launches New Accela Business & Customer Portals

Editor’s note: The Louisville Metro Government published this press release with support from Accela. 

51 new licenses or permits now available online

Mayor Greg Fischer today announced the launch of a long-term project to improve how city government serves businesses and citizens. The project, in partnership with Accela, includes a new Louisville Metro Business Portal for online licenses, permits and applications, a new Metro311 Online Reporting Portal, and a new Metro311 mobile app.

“Louisville Metro Government is in the service business, and the launch of this new system means our customers — residents and businesses — will have quicker, easier and better interactions with our services,” Mayor Fischer said. “I appreciate the Department of Information Technology team and Grace Simrall, our Chief of Civic Innovation & Technology, for their diligent work in setting up this new system.”

Simrall added: “A city with its eye on a great future should have great technology to deliver the services residents need. I’m excited about the potential the new Louisville Metro Business Portal, Metro311 Online Reporting Portal, and metro311 mobile app have for improving services and efficiency.”

The new Business Portal platform from Accela ( will improve how businesses submit licenses, permits and applications online and how they track progress along the way. Fifty-one new licenses, permits and applications can now be submitted online, replacing time consuming mail-in or walk-in processes in the past.

In addition, the system is being used to improve the efficiency of work processes. For example, Metro Public Works is using Accela to track inventory and, for the first time, track daily routes for Solid Waste, a division of Public Works. And the new platform adds cost-savings across city agencies and allows city employees to report from the field using iPads.

Improved Citizen Reporting

Metro311 Mobile AppCitizens who interact with Metro311 now have a new online system to use ( and a new mobile app (Just search for Louisville Metro 311 in the Apple and Google stores). Both systems make it easier to enter service requests for issues such as property maintenance, potholes, and street light outages. The new tools also improve how citizens keep track of progress with their request via email and online.

“The Louisville Metro’s Business and Customer Portals show the city’s commitment to modern tools that drive economic development, accelerate operations, engage the community and meet citizen and business expectations for effective government,” said Jonathon Knight, Accela’s chief customer officer, “We are proud to support Mayor Greg Fischer in this transformative effort that will better serve Louisville Metro’s residents and its thriving business community.”

The Accela system will also allow the city to gather more data about how agencies operate, adding the potential for future efficiencies.

About Accela

Accela provides a platform of cloud-based productivity and civic engagement solutions to governments of all sizes worldwide. The Accela Civic Platform includes solutions to cost-effectively manage critical enterprise functions and mobile apps to foster greater citizen engagement. From asset, land and legislative management to licensing, finance, environmental health and more, Accela’s software drives efficiency for more than 2,200 governments, including more than 60 percent of America’s 50 largest cities. The company was named to Government Technology’s GovTech100 in 2016, a distinction of the top 100 companies focused on government customers. Accela is headquartered in San Ramon, California, with offices in San Francisco, New York, Boston, Portland, Melbourne and Dubai. For more information, visit

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Gabe Graham

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