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Guest Blog: Using SeeClickFix to Meet All of Your Workflow Management Needs

SeeClickFix is one of Accela's valued partners attending Accela Engage 2013. Julie Ramaccia, an account executive with SeeClickFix, shared the following details about some of the services that SeeClickFix provides:

Using SeeClickFix to Meet All of Your Workflow Management Needs

by Julie Ramaccia
Account Executive
SeeClickFix

We’re excited to be at Accela Engage 2013 in San Diego and meet with Accela customers to discuss their challenges and opportunities and what we can offer. If you weren’t able to attend the conference this year, we’ve recently created a series of videos that further explain how SeeClickFix can be used to best serve your governments, cities and citizens:

  • Departmental Management: Through our hosted CRM platform, your city can experience greater departmental organization and workflow management by routing requests to the appropriate field officer or department. View our Departmental Management video.
  • Route Requests to Counties: Do you need to route requests to a specific county or district within your city or town? SeeClickFix is the perfect solution to simplify issue distribution and workflow management using location-based technology. View our County video.
  • Field Apps: Our new Field App solution allows distinctive departments within one municipality to report and address issues directly from the field—minus the paper, the phone, the computer and the hassle. See a couch on the side of the street, but don’t have time to write down the issue? Simply open the Trash field app and select “couch.” The app captures your geographic location and the issue associated with your location. View our Field App video.
  • City Call Center: Municipalities use our CRM platform in numerous ways, including inputting all phone and e-mail service requests. Using SeeClickFix in this way allows you to concentrate and organize service requests through one CRM platform. View how your own government can use SeeClickFix as your main call center solution. View our City Call Center video.

We would love to hear your feedback on our solutions and what challenges your agency is specifically facing. Please share with us in the comments!

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