At Accela, we’re passionate about empowering governments to serve their communities better through innovative technology solutions. Our partnership with Citrus County, Florida, and their remarkable implementation of the Accela Civic Platform exemplifies that mission perfectly.
A Partnership Built on Shared Vision
When Citrus County approached us, they had a clear vision: to create a more efficient, transparent, and citizen-centric government experience. Their commitment to putting residents and businesses first aligned perfectly with our platform’s capabilities, setting the stage for what would become a benchmark implementation.
The County’s rollout of our Civic Platform has exceeded expectations on every front. From day one, their internal teams embraced the system with enthusiasm, and the community response has been overwhelmingly positive. It’s the kind of transformation that reminds us why we do what we do.
Real Results, Real Impact
The numbers tell an impressive story, but it’s the human impact that truly matters. Citrus County has already seen dramatic improvements in processing times and operational efficiency. More importantly, they’ve created a more responsive service model that prioritizes citizens’ needs.
“Our primary focus is to be customer service oriented. Accela really improved our ability to process permits faster. They’re the gold standard, especially in the state of Florida,” shared Eric Landon, Growth Management Director for Citrus County. This kind of feedback validates our approach to government technology – it’s not just about digitization, it’s about transformation.
Sam Acosta, Building Official for Citrus County, echoed this sentiment: “We’ve been incredibly pleased with how smoothly our staff transitioned to Accela. The system is intuitive, and the feedback from our residents and business owners has been overwhelmingly positive. We’re proud of how well we’ve been able to roll this out to the community.”
Innovation in Implementation
What sets Citrus County apart isn’t just their successful adoption of our platform – it’s how they’ve approached change management and community engagement. They’ve created comprehensive support systems including:
- An ‘Accela 101’ training class taught by their own staff
- A dedicated concierge service for personalized assistance
- A growing library of educational YouTube videos for self-study
This thoughtful approach to user adoption demonstrates their commitment to ensuring every citizen and staff member can maximize the platform’s benefits.
Setting the Benchmark
As Jonathon Knight, our Chief Operating Officer, noted: “Citrus County exemplifies what is possible when a government agency leads with innovation and a deep commitment to its community. Their unwavering focus on the success of this initiative, combined with a strong emphasis on citizen engagement, staff adoption, and operational efficiency, has established this launch as a benchmark for excellence in digital government transformation.”
Looking Ahead
This implementation spans multiple departments and represents just the beginning of Citrus County’s digital transformation journey. We’re excited to continue supporting them as they expand their digital services and deepen their community engagement.
At Accela, we believe that great government technology should be invisible to the citizen – it should simply make interactions faster, easier, and more transparent. Citrus County has achieved exactly that, and we couldn’t be prouder to be their partner in this transformation.
Their success story serves as inspiration for the over 600 agencies and jurisdictions we serve worldwide. It’s proof that, with the right technology, approach, and commitment to community service, local government can truly lead the way in digital innovation.
About This Partnership
The Citrus County implementation showcases the full power of the Accela Civic Platform in streamlining permitting, licensing, and essential government services. Through seamless integration with existing workflows and intuitive design, we’ve helped them create a system that works for everyone – from staff to citizens to business owners.
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