The City of Torrance, CA, has embarked on a transformative journey to enhance its digital infrastructure and improve service delivery to its residents. With the implementation of Accela’s Asset Management, SRM, Building, Planning, Business Licensing, Environmental Health, Fire, Custom, and ERD solutions, Torrance has seen significant improvements in efficiency and transparency.
A City Committed to Excellence
The City of Torrance, situated in the South Bay region of Los Angeles County, is recognized for its dedication to delivering exceptional services to its residents. The city’s Public Works Department plays a crucial role in maintaining the city’s infrastructure, including sanitation, communications, parks, and water services.
Overcoming Legacy Challenges
Before partnering with Accela, Torrance faced several challenges, including outdated systems, manual processes, and a lack of transparency. The city’s departments operated in silos, leading to inefficiencies and communication breakdowns. The need for a comprehensive digital solution was evident.
Comprehensive Digital Transformation
Accela provided Torrance with a suite of solutions, including Asset Management, SRM, Building, Planning, Business Licensing, Environmental Health, Fire, Custom, and ERD. These solutions were designed to streamline workflows, improve transparency, and enhance service delivery.
Driving Measurable Results
Torrance’s implementation of Accela’s platform has delivered significant achievements across multiple areas:
- Enhanced Departmental Collaboration: Torrance’s sanitation, communications, parks, and water departments have integrated their workflows, leading to more efficient operations. The addition of traffic signals and street maintenance in 2023 further streamlined city services.
- Improved Transparency: The city’s commitment to transparency is evident through the use of dashboards managed in PowerBI. These dashboards track various metrics, including homelessness data, and are a critical part of the city’s long-term strategy.
- Efficient Processes: The Civic Platform has revolutionized processes for sewer maintenance, business licensing, and fire inspections. The transition from manual to digital processes has reduced workload and improved service delivery.
Keep reading to discover how Torrance established itself as a model for municipal innovation.
At Accela, we’re proud to support cities like Torrance in their journey toward digital excellence. Their success demonstrates the power of comprehensive platform solutions in creating more efficient, transparent, and citizen-focused government operations.
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